Shopify category group

Support apps for Shopify

55 apps in the dataset across 5 categories, 19 of them with 5 or more reviews. Shopify describes the group as: "Give the kind of service that wins customers for life."

Apps

19 with 5+ reviews

Reviews counted

2,642

Median rating

4.5

apps with at least one rating

Median starting price

$9.95

53% offer a free plan

Category	Apps	With 5+ reviews	Median rating	Median starting price	Top 5 by the formula
Chat	32	8	4.3	$9.00	Chaty Chat Buttons & WhatsApp, Ctx: WhatsApp Chat + Marketing, Willdesk: Live Chat&AI Chatbot, Pushdaddy Many Chat ,Cloud API, Re:amaze AI Helpdesk & Chat
FAQ	9	4	4.8	$5.99	HelpLab FAQ Page, Product FAQs, Trusted Help Center & FAQ, Enorm FAQ Page & Product FAQs, AMP: FAQ Page & Help Center HQ, Elfsight FAQ Page
Helpdesk	13	6	4.7	$16.90	Willdesk: Live Chat&AI Chatbot, Re:amaze AI Helpdesk & Chat, Hosted Email, Kustomer, Webkul Helpdesk Support‑UVdesk
Support - Other	7	4	4.6	$9.95	Trusted Help Center & FAQ, Wiremo: Verified Reviews App, Custom Form Builder by Websyms, Shopicial ‑ Community Forum, PX AI Chatbot & Contact Form
Surveys	3	2	4.8	$20	easy Google Customer Reviews, Delighted Post‑Delivery Survey, Elfsight Tripadvisor Reviews

Top 20 support apps

Ranked by Bayesian rating times log review count with a 180-day recency term. Full tables live on each category hub.

#	App	Rating	Reviews	Last 180 days	From	Free plan	Trial	Built for Shopify	Launched	Category	Integrations	Tier
1	Chaty Chat Buttons & WhatsAppAdd WhatsApp Chat, Facebook Messenger, Line & 20+ Chat Buttons	4.9(318)	318	72	$15/month	Yes	none	No	2019	Chat, Badges and icons	Email, Facebook Messenger, Messenger +3	Established
2	Ctx: WhatsApp Chat + MarketingSupport chat, automation, marketing & more with WhatsApp API	4.9(258)	258	11	$8.99/month	Yes	14 days	No	2015	Abandoned cart, Chat	Judge.me, Loox Reviews, WhatsApp +2	Established
3	Willdesk: Live Chat&AI ChatbotEmpower support with AI helpdesk, help center, Email inbox	4.7(383)	383	7	$16.90/month	Yes	7 days	No	2021	Chat, Helpdesk	Dropshipman,SEO Ant, Gmail, Zoho,Outlook, Godady, Klaviyo,Mailchimp,One +3	Leader
4	Pushdaddy Many Chat ,Cloud APISwitch between Many Chat, Live Chat or Facebook messenger	4.3(944)	944	0	$2.99/month	No	none	No	2020	Abandoned cart, Chat	Facebook, Instagram, Messenger +2	Leader
5	HelpLab FAQ Page, Product FAQsCreate beautiful FAQ page, support page or product Q&A	5.0(220)	220	1	$3.99/month	Yes	5 days	Yes	2020	FAQ, Page builder	App Blocks, Google Schema, Online Store 2.0 +2	Leader
6	Re:amaze AI Helpdesk & ChatConvert more customers w/ AI powered helpdesk and live chat	4.4(181)	181	7	$29/month	No	14 days	No	2014	Chat, Helpdesk	+20 Integrations, Klaviyo, Loop Returns +3	Established
7	Trusted Help Center & FAQAdd customizable FAQ or product FAQs with AI JSON-LD schema!	5.0(92)	92	3	$4.99/month	Yes	3 days	Yes	2021	FAQ, Support - Other	Bubble FAQ, FAQ, help center +2	Leader
8	easy Google Customer ReviewsCollect Google Customer Reviews on new post purchase pages	4.6(25)	25	3	$20/month	No	7 days	Yes	2017	Surveys, Badges and icons	Google AdWords, Google Customer Reviews, Google Merchant Center +3	Emerging
9	Wiremo: Verified Reviews AppCollect Website Reviews and stop fake reviews	4.8(36)	36	0	$9.99/month	No	none	No	2020	Product reviews, Support - Other	Facebook, Google My Business, lux +2	Emerging
10	Hosted EmailCreate Email Accounts @yourstore.com - Email Hosting App	4.1(31)	31	0	$5/month	Yes	none	No	2020	Helpdesk	none listed	Emerging
11	KustomerAI-Powered Support: Seamless Integration & Insights	5.0(24)	24	0	Free plan	Yes	none	No	2020	Chat, Helpdesk	40+ Integrations, Aircall, ChannelReply +3	Emerging
12	Enorm FAQ Page & Product FAQsCreate FAQ page for your store to reduce hassle for...	3.9(19)	19	0	$4.99/month	Yes	7 days	No	2017	FAQ	none listed	Emerging
13	Custom Form Builder by WebsymsCreate custom forms that convert visitors into customers	4.4(19)	19	0	$3.99/month	No	7 days	No	2018	Forms, Support - Other	Google Analytics, Mailchimp, PayPal +2	Emerging
14	AMP: FAQ Page & Help Center HQHelp center: Faq page & Faq tabs to cut down...	4.5(16)	16	0	$19.99/month	No	7 days	No	2019	FAQ, Page builder	none listed	Emerging
15	Shopicial ‑ Community ForumBuild a social network with your brand, allow Paid Memberships	2.8(13)	13	1	$14/month	No	7 days	No	2020	Page builder, Support - Other	none listed	Emerging
16	SimpleCall ‑ Click to CallAdd a click-to-call phone button to your store	3.8(15)	15	0	$1.49/month	No	3 days	No	2020	Chat, Forms	none listed	Emerging
17	Delighted Post‑Delivery SurveyGet post-delivery NPS feedback to improve customer experiences	4.8(6)	6	0	$249/month	Yes	7 days	No	2014	Surveys	Hubspot, Klaviyo, Mailchimp +3	Emerging
18	Webkul Helpdesk Support‑UVdeskAutomate customer support inquiries across all channels easily	5.0(7)	7	0	$36/month	No	30 days	No	2017	Helpdesk	Amazon, Cs-Cart, eBay +2	Emerging
19	LiveSupporti ‑ Live ChatLive Chat for your store	4.2(5)	5	0	$5/month	Yes	none	No	2016	Chat, Helpdesk	Android, Android Push Notifications, Apple Push Notifications +1	Emerging
20	Elfsight FAQ PageAdd accordion FAQ page with product questions and answers.	5.0(3)	3	0	$5.99/month	No	7 days	No	2018	FAQ	none listed	New