Shopify app
LeaderBuilt for ShopifySmartBot: Leading AI Chatbot
Unlimited AI Chat: Enhancing Sales and Improving Service
- Rating on Shopify
- 4.7(459)
- Reviews
- 459
- Developer
- BestChat
- Launched
- August 1, 2023
- Pricing
- Free plan available
- Languages
- English, French, German, Spanish, Japanese, Dutch, Portuguese (Brazil), Portuguese (Portugal), Chinese (Simplified), Chinese (Traditional), Korean
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.68
category median 4.50
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
3%
12 of 459
Starting price
$30/month
band: $30 to $99
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 300 AI chats (lifetime); 7-day Growth trial included; Supports up to 50 products |
| Starter | $30/month | $288/year | none | Essential 24/7 AI customer support for new stores. | Unlimited AI chats; Supports up to 500 products; Learns FAQs & Policies; WhatsApp live agent handoff; Custom knowledge base |
| Growth | $100/month | $960/year | none | Boost sales and deepen engagement for expanding stores. | Supports up to 3,000 products; Learns from Blogs & Files; Smart AI sales follow-up; AI email reply & Product highlights; Real-time sales pop-ups |
| Pro | $300/month | $2880/year | none | Advanced features and superior performance for high-volume stores. | Supports up to 20,000 products; Advanced AI chat automation; AI-optimized product data; High concurrency support; Superior AI performance; Support headless storefronts; Priority customer support |
Rating distribution
459 ratings on the listing at crawl time.
- 5 stars367(80%)
- 4 stars62(14%)
- 3 stars18(4%)
- 2 stars5(1%)
- 1 star7(2%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
4 starsOct 13, 2026ALANDIAGermany1 day using the app
"Gutes Tool mit Multi Language. Support ist ebenfalls responsiv."
5 starsJul 27, 2026SSBC-USAUnited States6 days using the app
"SmartBot has been a great addition to our SSBC-USA Shopify store. We were looking for more than just a basic chatbot—we wanted something that could ..."
Developer replied. Read on Shopify
5 starsJul 6, 2026EHILF SWISSSwitzerland1 day using the app
"chiar ajuta, a vandut din primele zile un produs prin recomandarea lui."
Developer replied. Read on Shopify
Screenshots
5 of 6 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: AI Shopping Assistant That Helps Customers Buy Faster 
2 of 5: Smart Knowledge Base That Helps Support Stay Accurate 
3 of 5: AI Analytics That Help Stores Find Growth Opportunities 
4 of 5: Seamless Integrations That Help Teams Work Smarter 
5 of 5: Marketing Tools That Help Turn Chats Into Sales
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Multi-language
Automated responses
- Discounts
- FAQs
- Greetings
- Product recommendations
- Upsell
Customization
- Color and font
- Emojis and stickers
- Chat window
- Welcome messages
- Chat buttons
- Agent avatar
- Product page upsell
- Pop-ups
- Multi-currency
- Multi-language
Offers and recommendations
- Product recommendations
- AI recommendations
Analytics
- Recommendation performance
- Optimization suggestions
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Checkout, Shopify Flow, Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, discounts, store analytics, Online Store, custom data, Shopify admin, other data
- View customers: Browsing behavior, customer data
- Edit products: Products, product listings, collections
- View orders: All order history
- View discounts: Discount codes and promotions
- Edit store analytics: Web pixels
- Edit Online Store: Online Store pages, theme, checkout page
- View custom data: Metaobject definitions, metaobjects
- View Shopify admin: Legal policies
- View other data: Locales, Shopify Markets settings, price rules, publications of products on sales channels, product and variant inventory
Developer
BestChat
- Apps in the dataset:
- 2
- Address:
- 9325 Yonge St, Richmond Hill, ON, L4B IJ8, CA
- Website:
- not stated
- Support email domain:
- bestchat.com
- English support:
- yes
- Resources:
- Privacy policy, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
✧AiLead: FREE AI Chatbot & FAQ
On Shopify, not yet in the dataset · listed as similar by Shopify
Dori: AI Shopping Assistant
On Shopify, not yet in the dataset · listed as similar by Shopify
Rep AI: AI Agent & Live Chat
4.6(119) · listed as similar by Shopify
Conversagent AI Support & Chat
4.9(38) · shares 67% of feature handles
Neuralens AI Sales Chatbot
No ratings yet · shares 57% of feature handles
Kepler: AI Chatbot + Live Chat
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 87 words.Show
- Knows your store: Understands products, policies, pages, and store knowledge.
- Smarter Sales: Boost conversions with AI recommendations and support.
- Custom Workflows: Set business rules and let AI follow them automatically.
- Omnichannel Messaging: AI hands off to live agents via WhatsApp and email.
- Product Highlighting: AI extracts selling points to aid purchase decisions.
24/7 Unlimited AI Chatbot & Live Chat for Sales & Support
SmartBot is more than just an AI chatbot — it’s your AI sales and support agent for growth. We believe your success is our success. That’s why SmartBot is designed not just to automate conversations, but to deeply understand your business and help you grow with confidence. SmartBot learns from your store’s products, pages, orders, and policies to deliver 24/7 context-aware support and personalized product recommendations, helping you boost conversions, increase order value, and delight customers
Questions and comments
Questions people ask about SmartBot: Leading AI Chatbot, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
459 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.