Shopify app
EstablishedRep AI: AI Agent & Live Chat
Proactive AI chat turns browsers into buyers & cuts tickets
- Rating on Shopify
- 4.6(119)
- Reviews
- 119
- Developer
- Rep AI Technologies Inc.
- Launched
- April 18, 2022
- Pricing
- Free to install. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.58
category median 4.50
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
3%
4 of 119
Starting price
$104/month
band: $100 to $299 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Pay-as-you-Grow | Free to install | not offered | none | $12 for any additional 1,000 visitors | 100 free visitors a month; Up to 100 products; Self-serve onboarding; Chat support; AI Sales skills |
| Starter plan | $104/month | $995/year | 14 days | $12 for any additional 1,000 visitors | Up to 10K visitors/mo; Up to 1,000 products; Email support; AI Sales skills; Custom branding; AI training; AI product recommendations |
| Basic Plan | $209/month | $2006/year | 14 days | $12 for any additional 1,000 visitors | Up to 25K visitors/mo; Up to 2,000 products; Chat support; AI Sales skills; Custom branding; AI training; AI product recommendations |
| Standard Plan | $368/month | $3528/year | 14 days | $12 for any additional 1,000 visitors | Up to 50K visitors/mo; Up to 5K products; Chat support; AI Sales skills; Custom branding; AI training; Product recommendations |
Rating distribution
119 ratings on the listing at crawl time.
- 5 stars112(94%)
- 4 stars1(1%)
- 3 stars2(2%)
- 2 stars0(0%)
- 1 star4(3%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 14, 2026INVIROX DOG TRAINING GEARUnited States8 months using the app
"We've been using REP AI for a while now, and the results have honestly exceeded our expectations. Since installing it, we've seen a steady increase ..."
5 starsSep 28, 2026Warm WintersHong Kong SAR21 days using the app
"A splendorous app that has a real knack for getting customers to hop the fence and snag a quick product! Rep AI does all the ..."
5 starsSep 12, 2026REP ProvisionsUnited States29 days using the app
"This app has been an incredible revenue driver for us. It's also reduced support tickets dramatically. My CSR is Hans and he's been terrific and ..."
Screenshots
5 of 12 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Why should you work hard setting up? Let AI do the heavy lifting 
2 of 5: REP brings an elevated shopping experience to your store 
3 of 5: Elevate your support with AI for resolutions and operations 
4 of 5: Maximize Your Store’s Potential with REP AI Powerful Analytics 
5 of 5: Want to design your ultimate employee? Now you can.
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- Multi-language
- Customer insights
Automated responses
- Cart recovery
- COD verification
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Review requests
- Order updates
- Cross-sell
- Upsell
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Chat assignment
- Chat flows
- Agent avatar
- Cart upsell
- Product page upsell
- Thank you page upsell
- Pop-ups
- Multi-language
Offers and recommendations
- Product add-ons
- Product recommendations
- Frequently bought together
- Tiered discounts
- AI recommendations
Analytics
- A/B testing
- Click-through rates
- Conversion rates
- Recommendation performance
- Optimization suggestions
- Funnel performance
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Rep AI Technologies Inc.
- Apps in the dataset:
- 1
- Address:
- 85 Broad Street, New York, NY, 10004, US
- Support email domain:
- hellorep.ai
- English support:
- yes
- Resources:
- Privacy policy, FAQ, App Documentation, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
SmartBot: Leading AI Chatbot
4.7(459) · listed as similar by Shopify
✧AiLead: FREE AI Chatbot & FAQ
On Shopify, not yet in the dataset · listed as similar by Shopify
Dori: AI Shopping Assistant
On Shopify, not yet in the dataset · listed as similar by Shopify
Mearch: AI Chatbot & Support
5.0(1) · shares 71% of feature handles
AI Agent for Sales and Support
5.0(2) · shares 70% of feature handles
Conversagent AI Support & Chat
4.9(38) · shares 67% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 87 words.Show
- Behavioral AI spots hesitating shoppers and opens an AI chat to save the sale
- AI shopping assistant recommends products and guides shoppers to checkout
- Automates support 24/7: order tracking, returns & FAQs—deflecting tickets
- Hands off to live chat agents with the full conversation summarized
- GPT AI trained on your catalog, policies & brand voice—always on-brand
Rep's AI chatbot greets shoppers, recommends products & answers support—turning traffic into sales
Rep AI is a proactive AI shopping assistant for Shopify.
Its behavioral AI spots hesitating shoppers and opens an AI chat to recommend products, answer questions, and guide them to checkout.
A GPT-powered AI chatbot handles support 24/7—order status, returns, cancellations, FAQs—then hands off to live chat when needed. It learns your catalog, policies, and brand voice automatically and replies in each shopper's language.
Works with Gorgias, Zendesk, Klaviyo & Tapcart. Live in minutes.
Questions and comments
Questions people ask about Rep AI: AI Agent & Live Chat, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
119 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.