Shopify app
EmergingKandid AI Chatbot & Live Chat
AI chatbot for product questions, recommendations and support
- Rating on Shopify
- 5.0(11)
- Reviews
- 11
- Developer
- Kandid
- Launched
- June 25, 2025
- Pricing
- Free to install. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.71
category median 4.62
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 11
Starting price
$19/month
band: $10 to $29 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Pay-as-you-Grow | Free to install | not offered | none | $2 for any additional 1,000 visitors | 1000 free visitors a month; Up to 100 products; Self-serve onboarding; Chat support; AI Sales skills |
| Starter plan | $19/month | $199/year | 7 days | $2 for any additional 1,000 visitors | Up to 10K visitors/mo; Up to 200 products; Email support; AI Sales skills; Custom branding; AI training; AI product recommendations |
| Basic Plan | $49/month | $499/year | 7 days | $2 for any additional 1,000 visitors | Up to 25K visitors/mo; Up to 500 products; Chat support; AI Sales skills; Custom branding; AI training; AI product recommendations |
| Standard Plan | $99/month | $999/year | 7 days | $1 for any additional 1,000 visitors | Up to 50K visitors/mo; Unlimited products; Chat support; AI Sales skills; Custom branding; AI training; AI Product recommendations |
Rating distribution
11 ratings on the listing when last refreshed.
- 5 stars11(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 8, 2026TGMCIndiaAbout 2 months using the app
"Kandid is a good platform for D2C businesses. Highly recommended!"
5 starsAug 3, 2026Anvika WellnessIndiaAbout 2 months using the app
"Deploying Kandid AI for Anvika Wellness has simplified multiple tasks. It smoothly handles user interactions - from product discovery to checkout, as well as backend ..."
5 starsMay 18, 2026The Basics WomanIndia3 months using the app
"Integrating Kandid AI has streamlined our systems end-to-end, making operations significantly more seamless. It has not only improved our response time but also enhanced overall ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Social media
- Multi-language
- Behavior tracking
- Agent analytics
- Customer insights
Automated responses
- Cart recovery
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Shipping alerts
- Order updates
- Cross-sell
- Upsell
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
- Cart upsell
- Product page upsell
- One-click add-ons
- Pop-ups
- Multi-language
Offers and recommendations
- Warranties
- Product add-ons
- Product recommendations
- Frequently bought together
- Bundles
- AI recommendations
Analytics
- A/B testing
- Click-through rates
- Conversion rates
- Recommendation performance
- Optimization suggestions
- Funnel performance
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Checkout
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, store analytics, Online Store, custom data, Shopify admin
- View customers: Browsing behavior, customer data
- Edit products: Products, collections
- View orders: All order history for the last 60 days
- Edit store analytics: Web pixels, reports
- View Online Store: Online Store pages, theme
- Edit custom data: Metaobjects
- Edit Shopify admin: Files
Developer
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
SmartBot: Leading AI Chatbot
4.7(459) · listed as similar by Shopify
✧AiLead: FREE AI Chatbot & FAQ
5.0(10) · listed as similar by Shopify
Dori: AI Shopping Assistant
On Shopify, not yet in the dataset · listed as similar by Shopify
WhatFlow AI Chatbot & LiveChat
5.0(3) · shares 77% of feature handles
iAdvize: AI Shopping Assistant
5.0(30) · shares 74% of feature handles
Rep AI: AI Agent & Live Chat
4.6(119) · shares 73% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 63 words.Show
- Answer shopper questions using your product catalog and store content
- Recommend relevant products with cart actions for your storefront
- Configure order lookup and human handoff for customer support
- Review customer conversations and purchase attribution in your dashboard
- Customize the chat widget and keep its knowledge up to date
Help shoppers find products with AI chat. Answer questions and connect them with your team.
Kandid uses your product catalog and store content to answer questions and suggest relevant products. Configure cart actions, order lookup and human handoff to match your store. Customize the chat widget to fit your brand, keep its knowledge up to date and review customer conversations in your dashboard.
Questions and comments
Questions people ask about Kandid AI Chatbot & Live Chat, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
11 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.