Shopify app
LeaderWilldesk: Live Chat&AI Chatbot
Empower support with AI helpdesk, help center, Email inbox
- Rating on Shopify
- 4.7(383)
- Reviews
- 383
- Developer
- Channelwill
- Launched
- February 22, 2021
- Pricing
- Free plan available. Free trial available.
- Languages
- English, Chinese (Simplified), Chinese (Traditional), French, German, Portuguese (Portugal), Portuguese (Brazil), Italian, Spanish, Japanese, Polish, Danish, Norwegian (Bokmål), Dutch, Turkish, Finnish, Korean, Swedish, Czech, Norwegian, Thai
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.63
category median 4.06
Reviews in the last 180 days
7
from 383 collected reviews
1 and 2 star share
3%
10 of 383
Starting price
$16.90/month
band: $10 to $29 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | Unlimited agent; 1 store; 20 conversations; Live Chat, Contact form, Order tracking; Email & Social media Integration; Macro, Quick response, Help center; 1000 Products AI learning; 24/7 customer service |
| Basic | $16.90/month | $141.96/year | 7 days | Overage is charged per unit: $12/100 conversations, $4/100 tracked orders, and $20/100 AI conversation. | 3 store; 100 conversations; Automation bot; Custom FAQ domain; FAQ premium templates; 100 limited free order tracking quota |
| Pro | $89.90/month | $755.16/year | 7 days | Overage is charged per unit: $10/100 conversations, $4/100 tracked orders, and $200/1000 AI conversation. | Multiple stores; 1000 conversations; 1000 limited free order tracking quota; Custom plan & more; Customer success manager |
Rating distribution
383 ratings on the listing at crawl time.
- 5 stars362(95%)
- 4 stars7(2%)
- 3 stars4(1%)
- 2 stars2(1%)
- 1 star8(2%)
Review collection
What the site has collected for this app, so every number below can be checked against its window.
- Collected: 383 of 383 reviews (100% coverage)
- Window: Dec 23, 2021 to Oct 6, 2026
- Replied by the developer: 383 of 383 collected
- Collected on Oct 15, 2026
Latest reviews
The 10 most recent of 383 collected reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
1 starOct 6, 2026WoodenCrewUnited StatesAbout 1 year using the app
"I like the app, and already use it for 1 month, but some features working not correctly. I've already reported several times about 1 month ..."
Developer replied. Read on Shopify
5 starsAug 6, 2026MoonlashChinaAbout 2 years using the app
"kim的服务非常好"
Developer replied. Read on Shopify
5 starsJul 11, 2026MomfreeChina4 days using the app
"Excellent; the team is very professional."
Developer replied. Read on Shopify
1 starJun 2, 2026Crystals Wholesale USAUnited States12 months using the app
"I've been using this app for over a year, and even after subscribing to an annual plan, it still charges $30 every month. After contacting ..."
Developer replied. Read on Shopify
5 starsMay 27, 2026Pixel Burn Custom Laser CreationsAustralia18 days using the app
"Absolutely loving Willdesk so far. The platform itself is clean, modern, and very easy to use. It has a huge amount of flexibility for live ..."
Developer replied. Read on Shopify
5 starsApr 17, 2026Wildhunter.ieIreland9 days using the app
"very good , still getting to know it but it is helping a lot"
Developer replied. Read on Shopify
5 starsMar 10, 2026Wildflower CasesHong Kong SAR11 days using the app
"客服服务快速有效"
Developer replied. Read on Shopify
5 starsMar 8, 2026IblazeVapeUnited Kingdom9 days using the app
"love it"
Developer replied. Read on Shopify
5 starsJan 30, 2026TrinkTigerGermany11 days using the app
"Excellent support."
Developer replied. Read on Shopify
5 starsJan 14, 2026KotomiAustralia11 months using the app
"Incredible platform and quick customer service. Super affordable and has everything that we need"
Developer replied. Read on Shopify
Screenshots
5 of 10 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Provide you the best customer support service-willdesk 
2 of 5: Centralize all your support tickets in one place-willdesk 
3 of 5: tickets in one place 
4 of 5: Customize widget in your brand style-willdesk 
5 of 5: Multiple Language supported-willdesk
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- Social media
- File upload
- Multi-language
- Real-time translation
- Behavior tracking
- Agent analytics
- Encryption
- Customer insights
Automated responses
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Cross-sell
- Upsell
- Surveys
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Channels
- Live chat
- Chatbot
- Social media
- Self-service
- Help center
- Contact form
- FAQs
Workflow automation
- Auto-reply
- Response templates
- AI responses
- Ticketing
- Auto-assign
- Rule-based triggers
- Tagging
- Order tracking
- Feedback surveys
- Multi-language
- Multi-store
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Dropshipman,SEO Ant
- Gmail, Zoho,Outlook, Godady
- Klaviyo,Mailchimp,One
- Messsenger，Microsoft 365
- Parcel Panel, Loloyal loyalty
- TrackingMore, EcomSend Pop Ups
Shopify surfaces: Checkout, Shopify Flow
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Channelwill
- Apps in the dataset:
- 1
- Address:
- BLDG 58-70 KWAI CHEONG ROAD NT, WORK SPACE B15 ON 2/F WING CHEUNG IND, hongkong, HK, 999077, HK
- Website:
- www.channelwill.com
- Support email domain:
- gmail.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, changelog, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
On Shopify, not yet in the dataset · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
On Shopify, not yet in the dataset · listed as similar by Shopify
Gorgias: AI, Helpdesk & Chat
On Shopify, not yet in the dataset · listed as similar by Shopify
Re:amaze AI Helpdesk & Chat
4.4(181) · shares 74% of feature handles
LiveSupporti ‑ Live Chat
4.2(5) · shares 48% of feature handles
Smartsupp Live Chat & Chatbots
2.3(4) · shares 43% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 70 words.Show
- Branded Self-service widget,with Trackingmore API default, no extra tracking app
- AI-Driven Omnichannel: Product Recommendations, Emotion Detection, After-Sales
- Manage the inbox tickets from multiple social media, Chat, Email in a help desk
- Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
- Multi-store integration with support for customization of Fonts, FAQs, and Style
AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot
Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter,FAQ pages.
Data as of Oct 15, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
383 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.