Shopify app
LeaderChatway Live Chat & AI Chatbot
Provide Live chat support, FAQ, WhatsApp inbox & chat buttons
- Rating on Shopify
- 4.9(288)
- Reviews
- 288
- Developer
- Premio
- Launched
- September 7, 2023
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.87
category median 4.70
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
2%
6 of 288
Starting price
$39/month
band: $30 to $99 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 1 seat included; 30 days chat history; FAQs & canned responses; iOS and Android mobile apps; 50 conversations/mo; MCP, API & Webhooks; Buttons for social chat channels; AI chatbot agent credits can be added |
| Business | $39/month | $372/year | 14 days | none stated | 2 seats included; Everything in Free, and; 200 conversations/mo (Reset anytime); Help center, 2 automations & workflows; Email, Whatsapp, Messenger & Instagram; Live translation & multilingual widget; Custom widget & agent visibility; Optional AI chatbot credits & agents |
| Plus | $199/month | $1908/year | 14 days | none stated | 10 seats included; Everything in Business, and; 1,000 conversations/mo (Reset anytime); 15 automations & workflows; Multi-widget support; Multiple inboxes; Priority support; Optional AI chatbot credits & agents |
Rating distribution
288 ratings on the listing when last refreshed.
- 5 stars277(96%)
- 4 stars5(2%)
- 3 stars0(0%)
- 2 stars1(0%)
- 1 star5(2%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 12, 2026FrogloomUnited StatesAbout 1 month using the app
"Chatway has been a great addition to my Shopify store (frogloom)! It makes communicating with customers much easier and helps me answer their questions more ..."
1 starSep 29, 2026Avern Cleaning Supplies (Internet) LtdUnited Kingdom26 days using the app
"Unfortunately the app is very poor. We started facing issues from day one, whatsapp would not connect and keep disconnecting, the support were saying it ..."
Developer replied. Read on Shopify
5 starsSep 21, 2026Abysm InternalCanadaAbout 8 hours using the app
"After Shopify's Inbox sudden fall from grace, this simple and elegant app is being a life saver! The colors are customizable, as well as the ..."
Developer replied. Read on Shopify
Screenshots
5 of 7 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Live Chat, AI chatbot agent & FAQ. Live chat with your visitors 
2 of 5: AI chatbot agent for smarter support, your AI chatbot agent 24/7 
3 of 5: Use our iOS and Android live chat app to chat with customers 
4 of 5: Access & share Shopify visitors' data from the live chat inbox 
5 of 5: Canned responses & FAQ for better live chat inbox customer care
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- SMS
- Email chat
- Social media
- File upload
- Multi-language
- Real-time translation
- Push notifications
- Behavior tracking
- Agent analytics
- Encryption
- Customer insights
Automated responses
- Cart recovery
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Review requests
- Order updates
- Cross-sell
- Upsell
- Surveys
- Send transcript
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Channels
- SMS
- Live chat
- Chatbot
- Phone
- Social media
- Self-service
- Help center
- Contact form
- FAQs
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Order tracking
- Customer notifications
- Feedback surveys
- Multi-language
- Multi-store
- Analytics
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Chatbot 7 apps
- Email 153 apps
- Facebook Messenger 60 apps
- Instagram 470 apps
- Live Chat 13 apps
- WhatsApp 434 apps
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Premio
- Apps in the dataset:
- 4
- Address:
- Ashdod, IL
- Website:
- chatway.app
- Support email domain:
- support.premio.io
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
lookfor: Scalable CX Platform
4.8(32) · shares 92% of feature handles
StarAgent : AI Sales & Chatbot
No ratings yet · shares 91% of feature handles
MySampark
No ratings yet · shares 91% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 92 words.Show
- Access Shopify cart, orders, coupons data & more through live chat support inbox
- AI chatbot, AI agent, chatbot agent for support, sales & customer service 24/7
- Mobile apps for iOS & Android to live chat and provide customer support anywhere
- Manage live chat, WhatsApp Business, Facebook Messenger, Instagram DMs & email
- Canned responses saved replies & FAQ for better live chat customer support
Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
Chatway helps merchants provide customer service through a live chat widget, shared helpdesk inbox, WhatsApp, and AI chatbot. Teams can manage customer support conversations, use canned responses, create FAQs, and let AI agents answer common questions before handing chats to human agents when needed. Merchants can view past live chat conversations, follow up with visitors, and send relevant offers directly from the inbox, while managing support across web, Android, and iOS apps from one place
Questions and comments
Questions people ask about Chatway Live Chat & AI Chatbot, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
288 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.