Shopify app
LeaderBuilt for ShopifyChatty AI Chatbot & Live Chat
AI chat, livechat & helpdesk: AI chatbot inbox for sales...
- Rating on Shopify
- 4.9(1,880)
- Reviews
- 1,880
- Launched
- June 9, 2022
- Pricing
- Free plan available. Free trial available.
- Languages
- English, German, French, Spanish, Japanese, Portuguese (Portugal), Chinese (Simplified)
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.89
category median 4.50
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
1%
20 of 1,880
Starting price
$19.99/month
band: $10 to $29 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 50 AI conversations/ month; Unlimited human conversation; AI trained up to 200 products; AI answers FAQs & recommends products; Email connect; Widget customization; After-hours auto reply + saved replies |
| Basic | $19.99/month | $203.88/year | 7 days | $0.4 per additional AI conversation | 100 AI conversations/ month; 12-month chat history; AI order tracking; 5 members; Multi-channel inbox; Translation & Auto translate; Standard AI model; Basic analytics |
| Pro | $68.99/month | $707.88/year | 7 days | $0.4 per additional AI conversation | 500 AI conversations /month; Unlimited conversation history; AI Shopping assistant; Pro AI model - smarter & higher accuracy; Proactive engage; Auto-recover abandoned carts; Advanced analytics; AI reply on socials |
| Plus | $199/month | $2039.88/year | 7 days | $0.4 per additional AI conversation | 1000 AI conversations /month; Unlimited member; Train AI with up to 20,000 products; Pro AI model higher accuracy; AI Shopping assistant; AI analytics consultant |
Rating distribution
1,880 ratings on the listing at crawl time.
- 5 stars1,798(96%)
- 4 stars57(3%)
- 3 stars5(0%)
- 2 stars6(0%)
- 1 star14(1%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 16, 2026Downton Distillery UKUnited Kingdom19 days using the app
"Jade was brilliant. She quickly resolved two issues: the AI giving an answer that confused customers - it answered the question but then asked for ..."
5 starsSep 2, 2026Wrenched SyndicateCanadaAbout 10 hours using the app
"Was pondering a new chat assistant for our store. Nothing seemed to fit our needs or how the store looks. Found Chatty via a google ..."
5 starsSep 1, 2026Whimsy and PaperUnited StatesAbout 14 hours using the app
"Jade was excellent with helping create and deploy the app on my website. I really like the options available to customize the chat box to ..."
Screenshots
5 of 7 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Chatty Live chat, FAQs, customer support solution for Shopify 
2 of 5: Enhance customer support with AI chatbot trained by store data 
3 of 5: Include all contact methods in one inbox 
4 of 5: Create unlimited FAQs in help center 
5 of 5: Helpdesk that manage customer questions
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- Social media
- File upload
- Multi-language
- Real-time translation
- Push notifications
- Behavior tracking
- Agent analytics
- Customer insights
Automated responses
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Cross-sell
- Upsell
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Channels
- Live chat
- Chatbot
- Social media
- Self-service
- Help center
- Contact form
- FAQs
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Spam detection
- Order tracking
- Customer notifications
- Feedback surveys
- Multi-language
- Multi-store
- Analytics
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Checkout, Shopify Flow, Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, discounts, store analytics, Online Store, Shopify admin, other data
- Edit customers: Browsing behavior, customer data
- Edit products: Products, product listings, inventory, collections
- Edit orders: Assigned fulfillment, order fulfillments, all order history, draft orders, merchant managed fulfillment, order edits, returns
- View discounts: Discount codes and promotions
- Edit store analytics: Web pixels, reports
- Edit Online Store: Online Store pages, theme
- Edit Shopify admin: Files
- Edit other data: Locales, Shopify Markets settings, publications of products on sales channels, product and variant inventory, locations, product in-store pickup availability and locations, price rules
Developer
Chatty AI Sales Agent - For live chat & helpdesk
- Apps in the dataset:
- 1
- Address:
- Peace Centre, SG
- Website:
- chatty.net
- Support email domain:
- meetchatty.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, changelog, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
Commslayer: AI Helpdesk & Chat
4.9(237) · listed as similar by Shopify
Re:amaze AI Helpdesk & Chat
4.4(181) · shares 83% of feature handles
Willdesk: Live Chat&AI Chatbot
4.7(383) · shares 81% of feature handles
Crisp ‑ Helpdesk & AI Chatbot
4.0(34) · shares 80% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 97 words.Show
- Livechat & AI chatbot: 24/7 customer support that sells more with AI sales agent
- AI helpdesk & chat inbox: Answer from FAQ page to checkout in any language
- Sales automation: Send proactive targeted messages based on visitor behavior
- Help desk: Create a help center so customers find answers on their own
- Mobile app: Keep track of every customer chat in one inbox, anywhere, anytime
AI chatbot and live chat for 24/7 customer support. One AI-powered helpdesk with an AI sales agent.
No time to chat and sell 24/7? Let Chatty AI sales agent handle it with live chat & helpdesk. Powered by advanced AI models, AI chatbot gives 24/7 customer support. It answers product questions, suggests products, and helps with order tracking - all while you're away. Manage customer service with your team from one unified AI help desk inbox: WhatsApp, Facebook Messenger, Instagram, Email, and more. Build your FAQs help center for quick customer support, then let customers self-serve forever.
Questions and comments
Questions people ask about Chatty AI Chatbot & Live Chat, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
1,880 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.