Shopify app
LeaderTidio: AI Chatbot & Live Chat
AI agent for sales and support. Live chat, email, social...
- Rating on Shopify
- 4.8(1,356)
- Reviews
- 1,356
- Developer
- TIDIO LLC
- Launched
- July 14, 2014
- Pricing
- Free plan available. Free trial available.
- Languages
- English, German, French, Italian, Portuguese (Brazil), Spanish
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.79
category median 4.50
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
6%
75 of 1,356
Starting price
$29/month
band: $10 to $29 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | Live Chat - conversations with 50 users; Flows: with up to 100 visitors/mo; Ticketing; Mobile app; Social media integrations |
| Customer Service | $29/month | $290/year | 7 days | 100 conversations for $29, 250 - 1000 conversations for $59 | All Free plan features; Analytics; Live visitors list; Operating hours; Tidio AI reply assistant; Live chat support (24/5) |
| Flows | $29/month | $290/year | 7 days | Reach up to 40k visitors. Upgrade as you grow. | All Free plan features; Automation analytics; Chatbots templates; Visual chatbot builder; No Tidio branding (add-on); Live chat support (24/5) |
| Lyro AI Chatbot | $39/month | $390/year | 7 days | Reach up to 200 Lyro conversations. Upgrade as you grow. | All Free plan features; Website scrapper; Lyro tasks; Native Shopify actions; No Tidio branding (add-on); Live chat support (24/5) |
Rating distribution
1,356 ratings on the listing at crawl time.
- 5 stars1,169(86%)
- 4 stars99(7%)
- 3 stars13(1%)
- 2 stars24(2%)
- 1 star51(4%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 18, 2026SunnyWhaleUnited States11 months using the app
"We've been using Tidio for our website live chat for about six months now, and the platform's ease of use has been a real standout. ..."
Developer replied. Read on Shopify
5 starsSep 16, 2026Happy Hygge GiftsUnited States6 months using the app
"We’ve been using Tidio’s Lyro AI Agent along with their automated Flows and have been very happy with the results. Our AI resolution rate is ..."
Developer replied. Read on Shopify
5 starsSep 15, 2026lunaviaUnited States8 months using the app
"We’ve been working with Tidio since late 2025, beginning with development and implementation before going live in February. We currently use the platform across email ..."
Developer replied. Read on Shopify
Screenshots
5 of 7 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: The customer support platform made for ecommerce 
2 of 5: Automatically solve customer issues with Tidio's AI agent, Lyro 
3 of 5: Manage and resolve requests with the interactive live chat app 
4 of 5: Optimize your customer support workload from a unified help desk 
5 of 5: Keep customer data safe with SOC 2 Type 2 enterprise security
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- Video calls
- Social media
- File upload
- Multi-language
- Real-time translation
- Push notifications
- Behavior tracking
- Agent analytics
- Encryption
- Customer insights
Automated responses
- Cart recovery
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Review requests
- Order updates
- Cross-sell
- Upsell
- Surveys
- Send transcript
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Channels
- Live chat
- Chatbot
- Social media
- Self-service
- Help center
- Contact form
- FAQs
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Spam detection
- Order tracking
- Customer notifications
- Feedback surveys
- Multi-language
- Multi-store
- Analytics
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
TIDIO LLC
- Apps in the dataset:
- 1
- Address:
- 1301 Sansome Street, 2nd floor, San Francisco, CA, CA 94111, US
- Website:
- www.tidio.com/?utm_source=app_store
- Support email domain:
- tidio.net
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial, App Documentation, changelog, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
Commslayer: AI Helpdesk & Chat
4.9(237) · listed as similar by Shopify
Re:amaze AI Helpdesk & Chat
4.4(181) · shares 86% of feature handles
Crisp ‑ Helpdesk & AI Chatbot
4.0(34) · shares 86% of feature handles
Willdesk: Live Chat&AI Chatbot
4.7(383) · shares 79% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 104 words.Show
- Chat, email, Instagram & WhatsApp in one inbox — on web and the mobile app
- One AI agent that resolves support tickets and sells, not two separate tools
- Proactive AI on product pages: compares, recommends, and adds to cart
- Lyro Actions: refunds and order edits in Shopify or via API, on your rules
- Capped AI usage: Lyro pauses at your limit, so bills never surprise you
Your AI agent answers, acts on orders and sells. Your team steps in only when it matters.
More than live chat: a helpdesk for chat, email and social, powered by Lyro, an AI agent that supports and sells. Lyro doesn’t just answer — it acts within your rules: order status, refunds, cancellations and order edits, in Shopify or any CRM via API. On your storefront Lyro also sells: it starts conversations on product pages, compares products and adds to cart. When a human steps in, your team sees the orders and live cart, and sends products, discounts or order updates from the Tidio inbox.
Questions and comments
Questions people ask about Tidio: AI Chatbot & Live Chat, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
1,356 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.