Shopify app
EstablishedCommslayer: AI Helpdesk & Chat
Helpdesk & chat by the ex-Lifetimely founders
- Rating on Shopify
- 4.9(237)
- Reviews
- 237
- Developer
- Actuals Oy
- Launched
- January 1, 2024
- Pricing
- Free plan available. Free trial available.
- Languages
- English, Arabic, Dutch, French, German, Hindi, Italian, Japanese, Korean, Portuguese (Portugal), Portuguese (Brazil), Chinese (Simplified), Spanish, Malayalam, Catalan, Greek, Romanian, Tamil, Persian, Vietnamese, Danish, Turkish, Czech, Finnish, Indonesian, Swedish, Hungarian, Norwegian, Polish, Slovak, Ukrainian, Thai, Latvian, Icelandic, Hebrew, Lithuanian, Serbian, Croatian, Amharic, Bulgarian, Armenian, Georgian, Malay, Nepali, Slovenian, Albanian, Urdu
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.83
category median 4.50
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
2%
4 of 237
Starting price
$39/month
band: $30 to $99 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| 100% FREE HELPDESK | Free | not offered | none | none stated | Unlimited agents and seats; 300 conversations per month; 300 AI agent messages & 300 AI drafts; Email, chat, WhatsApp, social DMs; Unlimited social media comments; Help center on your domain; Macros, automations, canned replies; API & MCP access |
| Plus 800 | $39/month | not offered | 14 days | Up to 800 conversations you reply to per month. Social media comments are unlimited. See pricing for all volume ranges. | 800 conversations per month; 1,600 AI agent messages; 1,600 AI drafts; Everything in Free, plus:; AI auto-labels, translate & summaries; Social media auto-moderation; Unlimited social media comments; Checkout self-serve order editing widget |
| Plus 2,000 | $99/month | not offered | 14 days | Up to 2000 conversations you reply to per month. Social media comments are unlimited. See pricing for all volume ranges. | 2,000 conversations per month; 4,000 AI agent messages; 4,000 AI drafts; Everything in Free, plus:; AI auto-labels, translate & summaries; Social media moderation; Unlimited social media comments; Checkout self-serve order editing widget |
| Scale | $299/month | not offered | 14 days | Up to 6000 conversations you reply to per month. Social media comments are unlimited. See pricing for all volume ranges. | 6,000 conversations per month; 12,000 AI agent messages; 12,000 AI drafts; Everything in Plus, plus:; AI agent setup services; Direct Slack channel with our team |
Rating distribution
237 ratings on the listing at crawl time.
- 5 stars226(95%)
- 4 stars4(2%)
- 3 stars3(1%)
- 2 stars1(0%)
- 1 star3(1%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 28, 2026PhycoHealthAustralia4 months using the app
"Commslayer has brought my fuzzy brain feeling about customer service to clear thinking and strategic capability. The user interface is more responsive, user friendly, and ..."
5 starsSep 17, 2026Kingdom EquestrianUnited Kingdom13 days using the app
"Amazing app - the best alternative to Gorgias (or any other stupidly expensive customer support app!). Super responsive and helpful team, packed with features, just ..."
5 starsAug 21, 2026Sunray Fly FishUnited Kingdom2 months using the app
"The best help desk software I've ever used. Lots of other software is too expensive, too complicated, and doesn't suit small to medium-sized businesses like ..."
Screenshots
5 of 7 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Support helpdesk & chat inbox with an AI agent 
2 of 5: Automate support with an AI agent 
3 of 5: Connect email, chat, meta, tiktok, whatsapp, and judgeme 
4 of 5: Refund, cancel and track orders directly on the helpdesk sidebar 
5 of 5: Social media & ad comments moderation with AI
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- Voice support
- Social media
- Multi-language
- Agent analytics
Automated responses
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Cross-sell
- Send transcript
Customization
- Color and font
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Channels
- Live chat
- Chatbot
- Phone
- Social media
- Help center
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Spam detection
- Order tracking
- Customer notifications
- Feedback surveys
- Multi-language
- Multi-store
- Analytics
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Checkout, Customer accounts, Shopify Flow
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, discounts, store credit, Online Store, custom data
- Edit customers: Customer data
- View products: Inventory, products, product listings, collections
- Edit orders: Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, all order history, returns, third-party fulfillment
- View discounts: Discount codes and promotions
- View store credit: Store credit account transactions, store credit accounts
- View Online Store: Online Store pages
- View custom data: Metaobjects
- View other data: Locations
Developer
Actuals Oy
- Apps in the dataset:
- 1
- Address:
- Espoo, FI
- Website:
- www.commslayer.com
- Support email domain:
- commslayer.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
Re:amaze AI Helpdesk & Chat
4.4(181) · shares 75% of feature handles
My AskAI: AI Support Chatbot
No ratings yet · shares 75% of feature handles
Crisp ‑ Helpdesk & AI Chatbot
4.0(34) · shares 73% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 81 words.Show
- AI agent resolves helpdesk tickets across email, chat, WhatsApp, and DMs
- AI drafts, summaries, and auto-translate for 40+ languages on every ticket
- Unlimited helpdesk agents and seats on every plan
- Native subscription support: Recharge, Skio, Loop, Stay.ai, Kaching, Appstle
- AI moderates ad and post comments on Instagram, Facebook, and TikTok
AI-powered helpdesk & chat by the ex-Lifetimely founders
Hey, Karri the founder here. We built this AI helpdesk because other support helpdesks stopped improving but kept raising prices.
One AI inbox brings live chat, email, WhatsApp, Instagram, Facebook, and TikTok into one helpdesk. The AI agent resolves tickets, edits orders, drafts replies, summarizes threads, auto-translates 40+ languages.
If you run subscriptions on Recharge, Skio, Loop, Stay.ai, Kaching, or Appstle, it all works inside the helpdesk inbox.
Unlimited agents on all plans.
Questions and comments
Questions people ask about Commslayer: AI Helpdesk & Chat, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
237 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.