Shopify app
NewDesku: Leading AI Chatbot
Automate customer service & boost sales with Desku AI Chatbot.
- Rating on Shopify
- 4.5(2)
- Reviews
- 2
- Developer
- Desku.io
- Launched
- April 20, 2022
- Pricing
- From $49/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.62
category median 4.62
Reviews in the last 180 days
0
from the 2 reviews on the listing page
1 and 2 star share
0%
0 of 2
Starting price
$49/month
band: $30 to $99 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Team | $49/month | $468/year | 7 days | none stated | Upto 2k Active Bot Users; Store Connect Upto 1; Unlimited tickets per month included; Live chat; Chatbot; Knowledgebase |
| Business | $69/month | $708/year | 7 days | none stated | Everything in Team+; SLA; App Survey; Webhook Access; Your Own branding; Facebook & Whatsapp Integration; Upto 5k Active Bot Users; Multi Store Connect Upto 3 |
Rating distribution
2 ratings on the listing when last refreshed.
- 5 stars1(50%)
- 4 stars1(50%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 2 most recent of 2 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 26, 2024Hathi MasalaIndia4 days using the app
"Desku is one of the best ai customer service software for Shopify stores looking to level up their customer service game. The platform is super ..."
4 starsJun 25, 2024Buzzy SeedsUnited StatesAbout 2 years using the app
"Works well. Can be a bit glitchy but their support is very easy to use and issues are addressed promptly."
Developer replied. Read on Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- Voice support
- Social media
- Multi-language
- Real-time translation
- Customer insights
Automated responses
- Cart recovery
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Upsell
- Surveys
- Send transcript
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Channels
- Live chat
- Chatbot
- Social media
- Self-service
- Help center
- Contact form
- FAQs
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Order tracking
- Customer notifications
- Feedback surveys
- Multi-language
- Multi-store
- Analytics
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
TicketON — AI & Live Chat
No ratings yet · shares 82% of feature handles
Re:amaze AI Helpdesk & Chat
4.4(181) · shares 81% of feature handles
Crisp ‑ Helpdesk & AI Chatbot
4.0(34) · shares 78% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 64 words.Show
- Omnichannel: Unify email, chat, Instagram, Facebook & more in one inbox
- Order management: Edit, refund, duplicate, and cancel orders From Desku itself
- Quick responses: Resolve questions instantly using AI-powered ticket management
- AI CoPilot for Support teams to have all the customer details at finger tips
- Offer 24/7 AI support: Answer FAQs with a Help Center, Chat Using AI
Desku automates customer support,provides product recommendations, and tracks orders with AI Chatbot
Desku is an AI-powered chatbot that automates customer support, provides real-time order tracking, and enhances sales with personalized product recommendations. It instantly responds to customer inquiries, reducing support workload and improving response times. Designed for eCommerce businesses, Desku increases conversions, streamlines live chat interactions, and ensures 24/7 customer service through AI automation.
Questions and comments
Questions people ask about Desku: Leading AI Chatbot, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
2 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.