Shopify app
EmergingBuilt for ShopifyConvi: AI Helpdesk & Chatbot
Smart AI support & AI sales agent with unified inbox
- Rating on Shopify
- 5.0(13)
- Reviews
- 13
- Developer
- Convi
- Launched
- June 26, 2025
- Pricing
- From $19/month. Free trial available.
- Languages
- English, Dutch, Spanish, French, Italian, Portuguese (Portugal), Portuguese (Brazil), German
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.76
category median 4.70
Reviews in the last 180 days
2
from the 3 reviews on the listing page
1 and 2 star share
8%
1 of 13
Starting price
$19/month
band: $10 to $29 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Startup | $19/month | not offered | 7 days | none stated | Apply first: For eligible stores only; 50 conversations every 30 days; AI chat, search and FAQs; Product recommendations; Order tracking; Handover to your team; Trained on your store and FAQs; Revenue analytics |
| Starter | $49/month | not offered | 7 days | none stated | 100 conversations every 30 days; Everything in Startup, plus:; AI support by email; Order cancellations, address changes; Lead capture synced to email marketing; Restock alerts, subscription Integration; Remove Convi branding |
| Pro | $149/month | not offered | 7 days | none stated | 500 conversations every 30 days; Everything in Starter, plus:; AI on WhatsApp, Instagram, Messenger; Voice chats and photo questions; Email from your own domain |
| Premium | $449/month | not offered | 7 days | none stated | 2,000 conversations every 30 days; Everything in Pro, plus:; Team members with roles; Public API access |
Rating distribution
13 ratings on the listing when last refreshed.
- 5 stars12(92%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star1(8%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 21, 2026Breizh ModélismeFranceAbout 2 months using the app
"Convi augmente les conversions sur notre site. Les posent énormément de questions et l'IA répond et guide les utilisateurs dans leurs choix de produits, a ..."
5 starsSep 4, 2026Christina Loves PlanningUnited StatesAbout 2 hours using the app
"HI, I had such a great experience getting my AI assistant set up on my website! The team was incredibly helpful, knowledgeable, and patient throughout ..."
5 starsAug 20, 2025WOOPCyprus3 days using the app
"We are a newly formed business. On our research to find an Ai Chatbot for we found Convi. We started with a Free Plan and ..."
Screenshots
5 of 8 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: AI Shopping assistant & Helpdesk chatbot 
2 of 5: All in one AI chatbot assistant 
3 of 5: Unified inbox for all channels 
4 of 5: Train your AI agent based on store data 
5 of 5: Insightful AI generated reports
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- Social media
- Multi-language
- Agent analytics
- Customer insights
Automated responses
- Cart recovery
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Cross-sell
- Upsell
- Send transcript
Customization
- Color and font
- Emojis and stickers
- Chat window
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Channels
- Live chat
- Chatbot
- Social media
- Self-service
- Help center
- Contact form
- FAQs
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Order tracking
- Customer notifications
- Feedback surveys
- Multi-language
- Analytics
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Gorgias 183 apps
- Instagram 470 apps
- Klaviyo 1144 apps
- Messenger 54 apps
- WhatsApp 434 apps
- Zendesk 120 apps
Shopify surfaces: Checkout, Customer accounts, Shopify POS, Shopify Flow, Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, discounts, marketing, store analytics, Online Store, custom data, Shopify admin
- View customers: Browsing behavior, customer data
- View products: Inventory, products, collections
- Edit orders: All order history for the last 60 days, order edits
- Edit discounts: Discount codes and promotions
- Edit marketing: Marketing events
- Edit store analytics: Web pixels
- Edit Online Store: Online Store pages, theme, Online Store script tags
- View custom data: Metaobject definitions, metaobjects
- View Shopify admin: Legal policies
- View other data: Locales, translations
Developer
Convi
- Apps in the dataset:
- 1
- Address:
- Richmond, BC, CA
- Website:
- conviapp.com
- Support email domain:
- conviapp.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, App Documentation, changelog, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
Garrio: Live Chat & Chatbot
5.0(1) · shares 87% of feature handles
Desku: Leading AI Chatbot
4.5(2) · shares 85% of feature handles
lookfor: Scalable CX Platform
4.8(32) · shares 84% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 93 words.Show
- Answer customers' questions instantly using AI trained on your store's own data.
- In Shopify Sidekick, fix unanswered questions and conflicting answers with FAQs.
- One Assistant across chat, WhatsApp, Instagram, Messenger and email.
- Let AI handle first-line support; escalate complex issues to your team's inbox.
- Support your global customers by chatting in multiple languages automatically.
For Enterprise brands that have to be sure: Convi answers all topics based on store knowledge.
The question nobody answers is the one that ends the visit. Convi answers from your own catalogue, pages, policies and FAQs, with product cards the shopper adds to the cart. In chat, the AI chatbot replies in the shopper's own language. It reads live Shopify data for order questions, and emails a code before a cancel or address change. What it cannot settle goes to your team, conversation summarized. Rehearse all of it in the Playground first.
Questions and comments
Questions people ask about Convi: AI Helpdesk & Chatbot, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
13 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.