Shopify app
LeaderGorgias: AI Helpdesk & Chat
Save time with AI customer support and live chat.
- Rating on Shopify
- 4.3(706)
- Reviews
- 706
- Developer
- Gorgias Inc.
- Launched
- March 1, 2017
- Pricing
- From $10/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.31
category median 4.48
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
12%
84 of 706
Starting price
$10/month
band: $10 to $29 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Starter plan | $10/month | not offered | 7 days | $0.40 per each additional ticket | 3 customer support agents; 50 tickets per month included; Live chat; AI Agent add-on available |
| Basic plan | $60/month | $600/year | 7 days | $40 per each additional 100 tickets | Unlimited customer support agents; 300 tickets per month included; Live chat; Customer service; AI Agent add-on available |
| Pro plan | $360/month | $3600/year | 7 days | $36 per each additional 100 tickets | Up to 500 customer support agents; 2000 tickets included; Live chat; Customer service; AI Agent add-on available |
| Advanced plan | $900/month | $9000/year | 7 days | $36 per each additional 100 tickets | Up to 500 customer support agents; 5000 tickets included; Live chat; Customer service; AI Agent add-on available |
Rating distribution
706 ratings on the listing at crawl time.
- 5 stars579(82%)
- 4 stars34(5%)
- 3 stars9(1%)
- 2 stars12(2%)
- 1 star72(10%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
1 starOct 15, 2026AutoSlide AUAustraliaAbout 1 month using the app
"Very disappointing experience with Gorgias. My access to the service was cancelled without explanation, yet my credit card continued to be charged for two months ..."
5 starsSep 25, 2026HARBOUR LIFESTYLEUnited KingdomAbout 4 years using the app
"The gorgias AI agent is amazing and has really relieved pressure from our customer services department. Over time we have worked closely with our account ..."
Developer replied. Read on Shopify
2 starsSep 25, 2026SoundAssuredUnited StatesOver 5 years using the app
"The biggest issues are the mobile app and Voice (Phone) feature. The mobile app can be glitchy, talk-to-text is unreliable, and Voice doesn’t work through ..."
Developer replied. Read on Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- SMS
- Live chat
- Chatbot
- Phone
- Social media
- Self-service
- Help center
- Contact form
- FAQs
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Tagging
- Spam detection
- Order tracking
- Multi-language
- Multi-store
- Analytics
- Reports
Real-time messaging
- AI chatbots
- Live chat
- SMS
- Email chat
- Voice support
- Social media
- File upload
- Multi-language
- Real-time translation
- Behavior tracking
- Agent analytics
- Customer insights
Automated responses
- Cart recovery
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Review requests
- Order updates
- Cross-sell
- Upsell
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Checkout, Shopify Flow, Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, discounts, Online Store
- Edit customers: Customer data
- View products: Inventory, products, product listings, collections
- Edit orders: Draft orders, order fulfillments, order edits, all order history, returns
- Edit discounts: Discount codes and promotions
- Edit Online Store: Online Store pages, Online Store script tags, theme
- View other data: Product and variant inventory
Developer
Gorgias Inc.
- Apps in the dataset:
- 1
- Address:
- 180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US
- Support email domain:
- gorgias.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
On Shopify, not yet in the dataset · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
On Shopify, not yet in the dataset · listed as similar by Shopify
Commslayer: AI Helpdesk & Chat
On Shopify, not yet in the dataset · listed as similar by Shopify
Re:amaze AI Helpdesk & Chat
4.4(181) · shares 80% of feature handles
Crisp ‑ Helpdesk & AI Chatbot
4.0(34) · shares 80% of feature handles
Gladly: AI Shopping Assistant
4.7(29) · shares 79% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 85 words.Show
- AI Agent that handles order, shipping and return questions 24/7
- Shopify-native helpdesk: edit orders, refund and cancel inside tickets
- Unified inbox for email, live chat, SMS, social and voice
- Rules, macros and auto-tagging to automate repetitive tickets
- Support analytics and revenue tracking to measure customer experience
Leading AI customer support and helpdesk for faster customer service across live chat and email.
Gorgias brings customer service into one Shopify helpdesk. Manage email, live chat, social, SMS and voice in a unified inbox with order and customer history.
AI Agent delivers AI customer support for FAQs and order questions, takes actions you control, and hands conversations to your team with context.
Use AI Shopping Assistant to answer product questions and recommend products. Set your brand voice, build support workflows, and track team performance.
Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
706 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.