Shopify app
Newdixa
View & edit orders in Dixa for faster, customer support.
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Dixa Aps
- Launched
- July 16, 2025
- Pricing
- From $109/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.63
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$109/month
band: $100 to $299 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Growth Plan | $109/month | $1068/year | 14 days | none stated | All Channels; External Knowledge Center; Customer Satisfaction Score (CSAT); Callback; Language Detection; Agent Teams; Custom Attribute; Unlimited Custom Cards |
| Ultimate Plan | $169/month | $1668/year | 14 days | none stated | Routing With External Data; Standard AI Intent Detection; Knowledge-centered Service; Advanced Conversation Automations; Bulk Actions; Sandbox Access; 3rd-party AI integrations |
| Prime Plan | $215/month | $2148/year | 14 days | none stated | SSO; Advanced AI Intent Detection; Advanced Insights; Queue Restrictions; Enterprise API Limit; Custom User Roles & Permissions; Multiple Organisations; Widget White Labeling |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- SMS
- Live chat
- Chatbot
- Phone
- Social media
- Self-service
- Help center
- Contact form
- FAQs
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Spam detection
- Customer notifications
- Feedback surveys
- Multi-language
- Multi-store
- Analytics
- Reports
Real-time messaging
- AI chatbots
- Live chat
- SMS
- Email chat
- Voice support
- Social media
- File upload
- Multi-language
- Real-time translation
- Callback
- Agent analytics
- Customer insights
Automated responses
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Upsell
- Send transcript
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- 55+ integrations
- Ada
- Braze 10 apps
- Jira 5 apps
- Klaviyo 788 apps
- Recharge 125 apps
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts
- Edit customers: Customer data
- View products: Products, collections
- Edit orders: Draft orders, merchant managed fulfillment, all order history
- Edit discounts: Discount codes and promotions
- View other data: Locations
Developer
Dixa Aps
- Apps in the dataset:
- 1
- Address:
- Artillerivej 86, st. tv, Copenhagen, 2300, DK
- Website:
- docs.dixa.io
- Support email domain:
- dixa.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, App Documentation, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
Re:amaze AI Helpdesk & Chat
4.4(181) · shares 86% of feature handles
eDesk ‑ AI, Helpdesk & Chat
4.7(32) · shares 85% of feature handles
Crisp ‑ Helpdesk & AI Chatbot
4.0(34) · shares 83% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 90 words.Show
- All support channels and customer data in a one-screen agent workspace.
- AI Agent that handles repetitive tasks on chat, email and social.
- Powerful workflow automation with an intuitive drag and drop builder.
- Two-way Shopify integration that lets you access and edit orders within Dixa.
Dixa helps growing brands deliver valuable experiences and handle more inquiries with less effort.
Dixa is a customer service platform that combines omnichannel support with a powerful AI and automation engine. Our platform is built on a Human + AI philosophy. We believe repetitive inquiries should be handled by AI, so human agents can deliver valuable experiences through empathy and genuine connection. We integrate natively with the broader e-commerce ecosystem. This includes our Shopify app, which lets your team view and update Shopify orders directly inside Dixa’s unified agent workspace.
Questions and comments
Questions people ask about dixa, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.