Shopify app
EmergingeDesk ‑ AI, Helpdesk & Chat
AI-Assisted customer support to support and grow your brand
- Rating on Shopify
- 4.7(32)
- Reviews
- 32
- Developer
- xSellco Ltd
- Launched
- July 12, 2016
- Pricing
- From $59/month. Free trial available.
- Languages
- English, French, German, Spanish, Italian
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.65
category median 4.63
Reviews in the last 180 days
0
from the 3 reviews on the listing page
1 and 2 star share
9%
3 of 32
Starting price
$59/month
band: $30 to $99 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Starter | $59/month | $588/year | 14 days | none stated | 1 online store/ marketplace; Centralized support workspace; Social messaging; Live Chat; Rule-based automations |
| Growth | $199/month | $2148/year | 14 days | none stated | 3 online stores/ marketplaces; Ticket, agent & channel performance; Third party collaboration; Advanced reporting |
| Professional | $399/month | $4548/year | 14 days | none stated | 10 online stores/ marketplaces; Detailed Reporting Extracts; Custom Roles & Permissions; 2FA Access; Assisted Onboarding |
Rating distribution
32 ratings on the listing when last refreshed.
- 5 stars27(84%)
- 4 stars1(3%)
- 3 stars1(3%)
- 2 stars0(0%)
- 1 star3(9%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsApr 1, 2026Spectral PaintsUnited StatesOver 1 year using the app
"It's wonderful to have our Ebay, Amazon and Shopify messages all come into one place. Previously we were using a gmail acount, which was the ..."
5 starsMar 27, 2026AusgeknipstGermanyOver 1 year using the app
"Been using eDesk since two years now and it's the best CRM tool I could find out there. Runs stable and has exceptional (human!) support. ..."
5 starsNov 4, 2024cellier.co.ukUnited KingdomOver 1 year using the app
"Brilliant app and a great support team behind it, as an omni channel business this has been invaluable in consolidating customer service requests from a ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- SMS
- Live chat
- Chatbot
- Phone
- Social media
- Self-service
- Help center
- Contact form
- FAQs
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Spam detection
- Order tracking
- Customer notifications
- Feedback surveys
- Multi-language
- Multi-store
- Analytics
- Reports
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- Voice support
- Video calls
- Social media
- File upload
- Multi-language
- Real-time translation
- Agent analytics
- Customer insights
Automated responses
- Discounts
- FAQs
- Product recommendations
- Quick replies
- Review requests
- Shipping alerts
- Order updates
- Surveys
- Send transcript
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
xSellco Ltd
- Apps in the dataset:
- 1
- Address:
- Two Haddington Buildings, Haddington Road, Dublin, D, D04 HE94, IE
- Support email domain:
- edesk.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
Crisp ‑ Helpdesk & AI Chatbot
4.0(34) · shares 87% of feature handles
dixa
No ratings yet · shares 85% of feature handles
Re:amaze AI Helpdesk & Chat
4.4(181) · shares 84% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 66 words.Show
- All customer conversations centralized in one inbox
- 24/7 chatbot for common questions and purchases
- AI-assisted support to boost agent productivity
- Adjust Shopify orders directly within eDesk—no tab switching
- Turn conversations into conversions with eDesk Pre-sales
eDesk - Helpdesk & Customer Support Software
eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes - by seamlessly integrating your Shopify store and 300+ marketplaces/channels, eDesk centralizes all customer conversations into one intelligent inbox. Our AI-powered tools help you resolve queries faster, turn support interactions into sales opportunities, and deliver exceptional customer experiences that drive repeat purchases.
Questions and comments
Questions people ask about eDesk ‑ AI, Helpdesk & Chat, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
32 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.