Shopify app
EstablishedRe:amaze AI Helpdesk & Chat
Convert more customers w/ AI powered helpdesk and live chat
- Rating on Shopify
- 4.4(181)
- Reviews
- 181
- Developer
- Reamaze
- Launched
- April 1, 2014
- Pricing
- From $29/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.33
category median 4.06
Reviews in the last 180 days
7
from 181 collected reviews
1 and 2 star share
9%
16 of 181
Starting price
$29/month
band: $10 to $29 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Re:amaze Basic | $29/month | $313.20/year | 14 days | $29 per additional staff user. Ticket volume based options with unlimited users and annual plans available. | Unlimited Email Inboxes; Social Integrations; Live Chat and Chatbots (unlimited); 5 AI Agent resolutions per user/mo; Trainable AI Intents; Workflows and Macros; FAQ; 1K Free Push Notifications |
| Re:amaze Pro | $49/month | $529.20/year | 14 days | $49 per additional staff user. Ticket volume based options with unlimited users and annual plans available. | Basic Features +; Multi-Store; SMS and VOIP Integrations; Live View; Advanced Reports; Custom Domains; Status Page; 10 AI Agent resolutions per user/mo |
| Re:amaze Starter | $59/month | not offered | 14 days | Includes 500 responded conversations. Additional conversations available in 100-count packs for $15. | not listed |
| Re:amaze Plus | $69/month | $745.20/year | 14 days | $69 per additional staff user. Ticket volume based options with unlimited users and annual plans available. | Basic + Pro +; Staff Reports, Roles, Shifts, Days Off; Departments; Satisfaction Surveys; FAQ History; Co-Browse; 2K Free Push Notifications; 20 AI Agent resolutions per user/mo |
Rating distribution
181 ratings on the listing at crawl time.
- 5 stars158(87%)
- 4 stars5(3%)
- 3 stars2(1%)
- 2 stars4(2%)
- 1 star12(7%)
Review collection
What the site has collected for this app, so every number below can be checked against its window.
- Collected: 181 of 181 reviews (100% coverage)
- Window: Jun 17, 2014 to Oct 12, 2026
- Replied by the developer: 21 of 181 collected
- Collected on Oct 15, 2026
Latest reviews
The 10 most recent of 181 collected reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
1 starOct 12, 2026Canvas by NumbersUnited StatesAbout 3 years using the app
"We used this app for years and trusted it with every customer conversation we had. Then one channel was deleted by mistake, and with it ..."
1 starAug 12, 2026EuroVan-shopFranceAbout 2 hours using the app
"I don't understand the good review of this. Chat support seems to be full AI which cannot give clear answers. Apparently we can't show the ..."
Developer replied. Read on Shopify
5 starsJul 17, 2026Pädiko AkademieGermanyAbout 6 years using the app
"The re:amaze Helpdesk always supports with a helpful solution and the response time is really good. We are using the tool for six years now ..."
5 starsJun 9, 2026Eversio WellnessCanadaOver 1 year using the app
"We have been using Re:amaze for over a year now and it has been a great tool for helping us help our customers efficiently. The ..."
1 starMay 29, 2026DIY Retro ArcadeUnited StatesAbout 6 years using the app
"Re:Amaze is great, until its not. We have used Re:Amaze for about 6 years and about few months ago it stopped letting you reply to ..."
5 starsMay 7, 2026lojobandsUnited States1 day using the app
"Dakota is an excellent source of knowledge and ambassador for Re:amaze. Our small business just downloaded to product and he's been very helpful getting us ..."
5 starsApr 27, 2026Nguyen Coffee SupplyUnited StatesOver 5 years using the app
"AI functionality demo with Dakota T was very insightful. He explained everything with great clarity and patience. We will be expanding our usage/plan because of ..."
4 starsFeb 11, 2026My Pet ChickenUnited StatesAbout 1 year using the app
"I appreciate a CRM platform with strong support and a wide range of features. We chose Re:amaze after carefully considering many options and have used ..."
5 starsSep 9, 2025Elia BoutiqueUnited KingdomAbout 22 hours using the app
"Thank you so much, Dakota T! Dakota literally worked through our re:amaze workflows, connections and more. I honestly appreciate how simple the software is and ..."
5 starsAug 10, 2025Zoë and CloNetherlands21 days using the app
"So far happy with it!"
Screenshots
5 of 13 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Live chat with AI agent and chatbots designed for eCommerce. 
2 of 5: Multi-channel shared inbox designed for team collaboration. 
3 of 5: Fully integrated with Shopify for order management. 
4 of 5: Create automated messages that target Shopify customers. 
5 of 5: FAQ help center designed to educate your customers.
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- SMS
- Email chat
- Voice support
- Video calls
- Social media
- File upload
- Multi-language
- Real-time translation
- Push notifications
- Agent analytics
- Encryption
- Customer insights
Automated responses
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Cross-sell
- Upsell
- Surveys
- Send transcript
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Channels
- SMS
- Live chat
- Chatbot
- Phone
- Social media
- Self-service
- Help center
- Contact form
- FAQs
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Spam detection
- Order tracking
- Customer notifications
- Feedback surveys
- Multi-store
- Analytics
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- +20 Integrations
- Klaviyo 81 apps
- Loop Returns 5 apps
- RingCentral
- ShipStation 20 apps
- Yotpo 13 apps
Shopify surfaces: Checkout
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Reamaze
- Apps in the dataset:
- 1
- Address:
- 2155 East Warner Road, Tempe, AZ, 85284, US
- Website:
- www.reamaze.com/apps/shop
- Support email domain:
- reamaze.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, changelog, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
On Shopify, not yet in the dataset · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
On Shopify, not yet in the dataset · listed as similar by Shopify
Gorgias: AI, Helpdesk & Chat
On Shopify, not yet in the dataset · listed as similar by Shopify
Willdesk: Live Chat&AI Chatbot
4.7(383) · shares 74% of feature handles
Kustomer
5.0(24) · shares 41% of feature handles
LiveSupporti ‑ Live Chat
4.2(5) · shares 39% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 91 words.Show
- Unify email, social, SMS, voice conversations for all stores in a single inbox
- Manage, modify, and create Shopify orders directly in customer support and chats
- Use AI to write replies, build chatbots, summarize, and create FAQ articles
- Automate common tasks and patterns with data and rules to save time
- Satisfaction surveys, status pages, push notifications to keep customers engaged
Deliver smarter support with our AI Agent, chatbot and live chat—built into a support helpdesk.
Re:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily manage email, live chat, social, SMS, and calls from a single inbox.
Save time with our knowledge-oriented Re:amaze AI Agent to respond to messages instantly and accurately.
Use AI to write replies, suggest responses, and automate tasks so your team can move faster and stay consistent. Track conversations alongside orders, revenue, and reviews to stay organized and keep customers coming back.
Data as of Oct 14, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
181 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.