Shopify app
EmergingCrisp ‑ Helpdesk & AI Chatbot
Automate customer support inquiries, on any channel
- Rating on Shopify
- 4.0(34)
- Reviews
- 34
- Developer
- Crisp
- Launched
- December 16, 2022
- Pricing
- Free plan available. Free trial available.
- Languages
- English, Danish, German, Spanish, Finnish, French, Hungarian, Italian, Japanese, Dutch, Polish, Portuguese (Brazil), Romanian, Russian, Turkish, Chinese (Simplified)
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.07
category median 4.05
Reviews in the last 180 days
0
from the 3 reviews on the listing page
1 and 2 star share
15%
5 of 34
Starting price
$45/month
band: $30 to $99 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Pricing is set outside Shopify: External charges may be billed by Crisp separately from your Shopify invoice. Learn more Developer pricing page
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 2 Seats; Website chat; Shopify data synchronization; Mobile apps; Contact form |
| Mini | $45/month | not offered | 14 days | none stated | 4 seats; 5 000 User Profiles; Automated Chat Greetings; Unlimited History; Messenger; Custom Email Domain; Outlook Integration; Gmail Integration |
| Essentials | $95/month | not offered | 14 days | none stated | 10 Seats; 50 000 User Profiles; 1 Sub Inbox; Custom Train AI Agent; Limited AI Automations; WhatsApp, Instagram & SMS; Klaviyo |
| Plus | $295/month | not offered | 14 days | 10$ per additional seats / month, 10$ per additional sub-inbox, 5$ for 10 000 additional user profiles / month | 20 Seats; 200 000 User profiles; 5 Sub-Inboxes; Unlimited AI Automations; Unlimited AI Site Search; Advanced Analytics; Customer Portal; &more |
Rating distribution
34 ratings on the listing at crawl time.
- 5 stars28(82%)
- 4 stars0(0%)
- 3 stars1(3%)
- 2 stars1(3%)
- 1 star4(12%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
2 starsSep 26, 2025Twitter BikesUnited States29 days using the app
"I’m using Crisp.AI on the Essential plan to handle customer inquiries, and I’ve noticed that the Copilot feature doesn’t work as well as it should. ..."
Developer replied. Read on Shopify
1 starSep 23, 2025Abbey EssentialsUnited KingdomAbout 2 months using the app
"Very hard to leave once you've registered... I'm unable to delete my account. The only option left is GDPR request... Seems to be made intentionally ..."
5 starsMar 4, 2025Zero NutritionFranceAbout 1 month using the app
"Crisp offers unbeatable pricing. 10x cheaper than competitors and just as powerful. Their support team is responsive and solved my WhatsApp issue in minutes. Highly ..."
Developer replied. Read on Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- SMS
- Email chat
- Voice support
- Video calls
- Social media
- File upload
- Multi-language
- Real-time translation
- Push notifications
- Behavior tracking
- Agent analytics
- Encryption
- Customer insights
Automated responses
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Review requests
- Order updates
- Surveys
- Send transcript
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Channels
- SMS
- Live chat
- Chatbot
- Phone
- Social media
- Self-service
- Help center
- Contact form
- FAQs
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Spam detection
- Order tracking
- Customer notifications
- Feedback surveys
- Multi-language
- Analytics
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Checkout
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Crisp
- Apps in the dataset:
- 1
- Address:
- 2 Boulevard de Launay, Nantes, 44100, FR
- Website:
- crisp.chat/en
- Support email domain:
- crisp.chat
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial, App Documentation
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
On Shopify, not yet in the dataset · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
On Shopify, not yet in the dataset · listed as similar by Shopify
Gorgias: AI, Helpdesk & Chat
On Shopify, not yet in the dataset · listed as similar by Shopify
Re:amaze AI Helpdesk & Chat
4.4(181) · shares 90% of feature handles
Willdesk: Live Chat&AI Chatbot
4.7(383) · shares 71% of feature handles
Cavalry AI Customer Support
5.0(15) · shares 44% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 83 words.Show
- Centralize 12 channels - emails, WhatsApp, Instagram DM, Messenger, Phone, ...
- Easy AI bots to human handover when AI falls short
- Dedicated FAQ builder that feeds AI Agents to build powerful chatbots
- Custom-trained AI agent to respond to customers as if they're part of your team
- Ready-to-use multichannel AI Agent that just need you to hit "publish"
Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform.
Crisp is an AI-powered e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help.
With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to AI chatbot, live chat and other dedicated e-commerce features for customer support.
Take advantage of Crisp to create the perfect experience for your e-commerce store.
Data as of Oct 15, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
34 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.