Shopify app
NewGarrio: Live Chat & Chatbot
24/7 email, chat, and social sales and customer support.
- Rating on Shopify
- 5.0(1)
- Reviews
- 1
- Developer
- Garrio, Inc.
- Launched
- April 28, 2025
- Pricing
- Free plan available
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.63
category median 4.65
Reviews in the last 180 days
0
from the 1 reviews on the listing page
1 and 2 star share
0%
0 of 1
Starting price
$10/month
band: $10 to $29
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free Plan | Free | not offered | none | none stated | 100 AI customer support responses; Live chat and helpdesk in one inbox; AI chatbot answers questions instantly; AI knowledge base and FAQ built for you; Customer support in chat email & social; Support tickets and workflows included; Social media monitoring and responses; Dead simple and fast setup |
| Starter Plan | $10/month | not offered | none | 10 cents per additional AI customer support response | Free customer support plan, plus:; 100 extra AI support responses included; Live chat, chatbot, and helpdesk; Customer support for chat email & social; Usage-based pricing for full control; Scale AI customer support as you grow; Social media monitoring and responses; Everything in Free customer support plan |
| Professional Plan | $500/month | not offered | none | $1 per managed customer support response | Starter customer support plan, plus:; Unlimited AI customer support responses; Live chat, chatbot, and full helpdesk; 100 managed customer support responses; Garrio + AI managed knowledge base; Dedicated account manager for support; Managed customer support available 24/7; Social media monitoring and responses |
Rating distribution
1 ratings on the listing when last refreshed.
- 5 stars1(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 1 most recent of 1 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsFeb 2, 2026Mortadella HeadUnited States9 months using the app
"Garrio is a game changer for Shopify Store Owners! We've had the privilege of being involved as a Beta Customer from the very early days. ..."
Developer replied. Read on Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- Social media
- Multi-language
- Agent analytics
- Customer insights
Automated responses
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Cross-sell
- Upsell
- Surveys
- Send transcript
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat flows
- Agent avatar
Channels
- Live chat
- Chatbot
- Social media
- Self-service
- Help center
- FAQs
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Escalation
- Tagging
- Spam detection
- Order tracking
- Customer notifications
- Feedback surveys
- Multi-language
- Analytics
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Facebook 302 apps
- Gmail 57 apps
- Google Workspaces
- Instagram 359 apps
- Judge.me 184 apps
- Microsoft 365 5 apps
Shopify surfaces: Checkout, Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, discounts, store analytics, Online Store, custom data, Shopify admin
- View customers: Browsing behavior, customer data
- View products: Inventory, products, collections
- Edit orders: Draft orders, order fulfillments, merchant managed fulfillment, all order history, returns, shipping information, third-party fulfillment
- Edit discounts: Discount codes and promotions
- Edit store analytics: Web pixels, reports
- Edit Online Store: Online Store pages, theme, Online Store page content on a path controlled by the app
- Edit custom data: Metaobject definitions, metaobjects
- View Shopify admin: Legal policies
Developer
Garrio, Inc.
- Apps in the dataset:
- 1
- Address:
- Newport, RI, US
- Website:
- www.garrio.ai
- Support email domain:
- garr.io
- English support:
- yes
- Resources:
- Privacy policy, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
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Gorgias: AI Helpdesk & Chat
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Arbyn: AI Customer Support
No ratings yet · shares 81% of feature handles
Desku: Leading AI Chatbot
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Zipchat AI Chatbot & Live Chat
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 87 words.Show
- Answer customer questions across live chat, email, and social in one place
- Use AI trained on your products and brand voice to resolve support instantly
- Manage support faster with a unified inbox and ticket workflows
- AI managed knowledge base and FAQ built for you
- Optional managed support if you want Garrio to run support for you
Customer support, live chat, and AI helpdesk. Answer questions instantly and see which conversations
Garrio is a customer support and live chat app designed for online stores. Answer customer questions across chat, email, and social channels, and manage support from one inbox.
Garrio’s AI learns your products and brand voice from real conversations, helping you resolve questions instantly and reduce support workload.
Need more than software? Garrio also offers a managed service option for teams that want 24/7 support coverage.
Setup takes minutes with a simple install.
Questions and comments
Questions people ask about Garrio: Live Chat & Chatbot, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 22, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
1 review counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.