Shopify app
NewArbyn: AI Customer Support
AI customer support agent for live chat, email & order...
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- ONDUTYOPS LLC
- Launched
- July 24, 2026
- Pricing
- Free plan available
- Languages
- English, French, German, Spanish, Finnish, Italian, Japanese, Indonesian, Norwegian (Bokmål), Dutch, Portuguese (Brazil), Portuguese (Portugal), Romanian, Turkish, Vietnamese, Chinese (Simplified), Czech, Danish, Korean, Thai, Polish
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.62
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$59/month
band: $30 to $99
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Arbyn Starter | Free | not offered | none | none stated | 150 AI conversations a month, free; Unlimited Human conversations (always); Cancels, refunds, reships, gift cards; Updates shipping address on its own; Replies in your customer's own language; Recommends products & upsells in chat; Connect support email to handle tickets; Builds bundles and applies discounts |
| Arbyn Growth | $59/month | $600/year | none | none stated | 500 AI conversations, chat + email; Unlimited Human conversations (always); Cancels, refunds, reships, gift cards; Updates shipping address on its own; Replies in your customer's own language; Recommends products & upsells in chat; Connect support email to handle tickets; Builds bundles and applies discounts |
| Arbyn Agent | $99/month | $990/year | none | none stated | Unlimited AI conversations, chat + email; Unlimited Human conversations (always); Connect support email to handle tickets; Updates shipping address on its own; Replies in your customer's own language; Recommends products & upsells in chat; Cancels, refunds, reships, gift cards; Builds bundles and applies discounts |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- Social media
- File upload
- Multi-language
- Agent analytics
Automated responses
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Cross-sell
- Upsell
- Surveys
Customization
- Color and font
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Agent avatar
Channels
- Live chat
- Chatbot
- Social media
- Self-service
- FAQs
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Order tracking
- Customer notifications
- Multi-language
- Analytics
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, discounts, gift cards, store credit, Online Store, custom data, Shopify admin, other data
- Edit customers: Customer data
- View products: Inventory, products, product listings, collections
- Edit orders: Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, all order history for the last 60 days, subscription contracts, returns, shipping information, third-party fulfillment
- Edit discounts: Discount codes and promotions
- Edit gift cards: Gift cards
- View store credit: Store credit accounts
- Edit Online Store: Online Store pages, theme, checkout page, Online Store page content on a path controlled by the app
- View custom data: Metaobject definitions, metaobjects
- Edit Shopify admin: Files, legal policies
- View other data: Locales, locations, Shopify Markets settings, publications of products on sales channels, translations
Developer
ONDUTYOPS LLC
- Apps in the dataset:
- 1
- Address:
- 16192 Coastal Highway, Lewes, DE, 19958, US
- Website:
- arbyn.app
- Support email domain:
- arbyn.app
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial, App Documentation, changelog, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
Flyweight AI Chatbot & AI Chat
4.8(123) · shares 75% of feature handles
Commslayer: AI Helpdesk & Chat
4.9(237) · shares 74% of feature handles
Desku: Leading AI Chatbot
4.5(2) · shares 73% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 96 words.Show
- AI customer support for live chat & email tickets across channels
- Auto-updates shipping addresses, order tickets and applies discounts on its own
- Handles returns, refunds, cancellations, store credit & gift cards with approval
- Handle WISMO, Tracks order status, gift cards, and starts returns automatically
- AI sales agent: Automaticallybuilds bundles & upsells that turn chat into sales
AI customer support agent for live chat & email. Handles tickets, refunds, returns and drives sales
Arbyn is an AI customer support agent and AI chatbot for live chat and email support. It replies in your brand voice, tracks orders, and takes real actions on Shopify orders.
It auto-updates shipping addresses and applies discounts on its own. With your approval it cancels orders, issues refunds, sends gift cards, reships, and starts returns.
It looks up order status, gift cards and store credit. It builds bundles and upsells that turn support conversations into sales. Supports 100+ languages.
Questions and comments
Questions people ask about Arbyn: AI Customer Support, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.