Shopify app
NewSavena ‑ AI Customer Support
AI helpdesk that answers customers and edits their orders
- Rating on Shopify
- 5.0(1)
- Reviews
- 1
- Developer
- Savena
- Launched
- May 27, 2026
- Pricing
- $99/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.71
category median 4.70
Reviews in the last 180 days
1
from the 1 reviews on the listing page
1 and 2 star share
0%
0 of 1
Starting price
$99/month
band: $30 to $99 · 21-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Savena | $99/month | not offered | 21 days | Includes 3 team members. Additional members $25/month each. AI resolutions billed at $0.99 each. | AI-powered customer support; Live chat widget; Unified inbox; Order lookup & tracking (AI tools); Multi-channel (email, Instagram, chat) |
Rating distribution
1 ratings on the listing when last refreshed.
- 5 stars1(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 1 most recent of 1 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsAug 20, 2026Hanz DrivenCanadaAbout 2 months using the app
"I love the app. They are super responsive, appreciate feedback and act on it. There is a huge focus on constant improvement and making the ..."
Developer replied. Read on Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- Social media
- Real-time translation
- Push notifications
- Behavior tracking
- Agent analytics
Automated responses
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Cross-sell
- Upsell
Customization
- Color and font
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Channels
- Live chat
- Chatbot
- Social media
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Spam detection
- Order tracking
- Feedback surveys
- Multi-language
- Multi-store
- Analytics
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts, Online Store
- Edit customers: Customer data
- View products: Inventory, products, product listings, collections
- Edit orders: Draft orders, merchant managed fulfillment, all order history, returns, shipping information, third-party fulfillment, order edits
- Edit discounts: Discount codes and promotions
- Edit Online Store: Checkout page
- View other data: Shopify Markets settings
Developer
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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Commslayer: AI Helpdesk & Chat
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My AskAI: AI Support Chatbot
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 97 words.Show
- Edits addresses and items, cancels orders and creates returns in your live store
- One helpdesk inbox for email, live chat, WhatsApp, Instagram and Messenger
- Verifies the customer with an email code before it changes their order
- Learns your policies from your website and replies in the customer's language
- Every order action stays off until you switch it on, one by one
AI support agent for chat, email and WhatsApp that edits, cancels and returns orders for you
Savena is an AI support agent and helpdesk for Shopify stores. It answers customers on live chat, email (Gmail or Outlook), WhatsApp, Instagram and Messenger from one shared inbox, using your live order data and a knowledge base built from your website. When a customer asks for a change, it can update the shipping address, swap or remove items, cancel the order or create a return, after verifying them by email code. Anything it should not handle goes to your team.
Questions and comments
Questions people ask about Savena ‑ AI Customer Support, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
1 review counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.