Shopify app
EmergingHelpdesk Ai & Chat Resolvia
Beantworte Kundenanfragen automatisch mit deinen Bestelldaten
- Rating on Shopify
- 5.0(32)
- Reviews
- 32
- Developer
- Resolvia Ai
- Launched
- December 16, 2025
- Pricing
- From $45/month. Usage charges apply. Free trial available.
- Languages
- German, English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.57
category median 4.42
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 32
Starting price
$45/month
band: $30 to $99 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Pricing is set outside Shopify: External charges may be billed by Resolvia Ai separately from your Shopify invoice. Learn more Developer pricing page
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| KI-Ticketing 100 | Estimated monthly cost | not offered | 7 days | none stated | not listed |
| KI-Ticketing 500 | Estimated monthly cost | not offered | 7 days | none stated | not listed |
| KI-Ticketing 1000 | Estimated monthly cost | not offered | 7 days | none stated | not listed |
| KI-Ticketing 2000 | Estimated monthly cost | not offered | 7 days | none stated | not listed |
Rating distribution
32 ratings on the listing when last refreshed.
- 5 stars32(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 30, 2026Alpensattel.deGermany7 months using the app
"Wir waren jahrelang bei Gorgias und 8returns. Das hat grundsätzlich funktioniert, aber der Preis war sehr hoch und es war viel unnötige Arbeit da beide ..."
5 starsSep 16, 2026woodsandwaves.coGermanyAbout 2 months using the app
"Nach erst 2 Wochen haben wir die ersten vollautomatischen Antworten live. Resolvia spart uns enorm viel Zeit. Customer Support at its best! Weiter so!"
5 starsSep 16, 2026SEPP'Manufaktur SüdtirolItaly7 months using the app
"Resolvia macht genau das, was es soll. Alle Anfragen in einem Tool, die KI liefert nach kurzer Einrichtung saubere Antworten, und der Support reagiert schnell. ..."
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Gmail, IMAP, Insta, Facebook
- JTL, PlentyOne, Xentral, Smile
- Pathway, Pipedrive, +20 more
- Recharge, LoyaltyLion, Klayvio
- Track123, EasyBill, Lexware
- Whatsapp, Amazon, DHL, 17Track
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, discounts, gift cards, store credit, Shopify Payments, Shopify Functions, Online Store, Shopify admin, other services
- Edit customers: Browsing behavior, customer data, customer data erasure, merge customers
- Edit products: Inventory, product feeds, product listings, products, collections
- Edit orders: Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, all order history, returns, shipping information, third-party fulfillment
- Edit discounts: Discount codes and promotions
- Edit gift cards: Gift card transactions, gift cards
- Edit store credit: Store credit account transactions, store credit accounts
- Edit Shopify Payments: Shopify Payments dispute file uploads, Shopify Payments dispute evidences, Shopify Payments disputes
- Edit Shopify Functions: Cart and checkout validations, delivery customizations, payment customizations
- Edit Online Store: Online Store pages, theme
- Edit Shopify admin: Files, legal policies
- Edit other services: Sales channels
- Edit other data: Retail cash tracking sessions, custom fulfillment services, price rules, discounts allocator functions, discovery API, fulfillment constraint rules, inventory shipments, inventory shipments received items, inventory transfers, delivery option generators, locations, Shopify Markets settings, Online Store navigation, payment terms
Developer
Resolvia Ai
- Apps in the dataset:
- 1
- Address:
- Palaion Patron Germanou, 11, Paphos, 8011, CY
- Website:
- resolvia.ai/api/v1/docs
- Support email domain:
- resolvia.ai
- English support:
- not offered per the listing
- Resources:
- Privacy policy, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 86 words.Show
- KI beantwortet wiederkehrende Kundenanfragen automatisch
- Gemeinsamer Posteingang für E-Mail, Chat und Social Media
- Bestell- und Kundendaten direkt im Ticket sichtbar
- Was die KI nicht löst, übernimmt dein Team mit dem gesamten Gesprächsverlauf
- Analytische Auswertung bis ins kleinste Detail von Support Anfragen
Automatisiere deinen Kundenservice: Resolvia beantwortet Anfragen aus E-Mail, Chat und Social Media.
Kundenservice im E-Commerce besteht zum großen Teil aus denselben Fragen: Wo ist meine Bestellung, kann ich die Adresse ändern, wie schicke ich etwas zurück. Resolvia bündelt E-Mail, Chat und Social Media in einem Posteingang und beantwortet diese Anfragen automatisch, indem die KI auf die Bestell- und Produktdaten aus deinem Shop zugreift. Komplexere Fälle landen mit Kontext bei deinem Team. Du legst fest, welche Themen die KI übernimmt und wann an einen Mitarbeiter übergeben wird.
Questions and comments
Questions people ask about Helpdesk Ai & Chat Resolvia, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 22, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
32 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.