Shopify app
LeaderShopify Inbox
An AI sales associate that knows your customers
- Rating on Shopify
- 4.6(5,807)
- Reviews
- 5,807
- Developer
- Shopify
- Launched
- August 14, 2019
- Pricing
- Free
- Languages
- English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, Polish
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.60
category median 4.50
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
5%
289 of 5,807
Starting price
Free plan
band: Free
Rating distribution
5,807 ratings on the listing at crawl time.
- 5 stars4,639(80%)
- 4 stars701(12%)
- 3 stars178(3%)
- 2 stars80(1%)
- 1 star209(4%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 16, 2026Roofing Supplies UKUnited KingdomOver 4 years using the app
"This is good, requires a little learning. Would be great if it could take other actions additional to answering, for example, making a note on ..."
5 starsOct 12, 2026EcogoldencomfortUnited States6 months using the app
"as a 17 year Shopify owner the app works great and does help our customers find what they are looking for. I am still programming ..."
3 starsOct 8, 2026Signastyle HomeUnited StatesAlmost 6 years using the app
"This app has the potential to be a useful tool but as forewarned, it can make mistakes, and it does. I have had to disable ..."
Screenshots
5 of 5 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Use Shopify Inbox to turn browsers into buyers 
2 of 5: AI assistant greeting a shopper with product recommendations 
3 of 5: AI assistant connected to your catalog, policies, and orders 
4 of 5: Settings to customize the assistant's voice and guardrails 
5 of 5: Shopper rating an AI chat reply to improve future answers
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- File upload
- Multi-language
- Push notifications
- Customer insights
Automated responses
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
Customization
- Color and font
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Chat assignment
- Agent avatar
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Shopify Admin, Online Store
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, staff members
- Store owner: Name, email address, phone number, physical address
- Staff members: Name, email address, phone number
View and edit store data
Customers, products, orders, store credit, store analytics, staff accounts, Online Store, custom data, Shopify admin, other services
- Edit customers: Customer data
- Edit products: Product listings, products, collections
- Edit orders: All order history, assigned fulfillment, draft orders, merchant managed fulfillment, returns, third-party fulfillment
- View store credit: Store credit accounts
- View store analytics: Analytics, reports
- View staff accounts: Staff accounts
- Edit Online Store: Checkout page, checking for web cookies and conversion tracking pixels, Online Store settings, theme
- Edit custom data: Metaobject definitions
- View Shopify admin: Legal policies
- View other services: Apps
- View other data: Brand settings, checkout settings, locales, price rules
Developer
Shopify
- Apps in the dataset:
- 39
- Address:
- 151 O’Connor St, Ottawa, ON, ON, CA
- Website:
- www.shopify.com/inbox
- Support email domain:
- shopify.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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4.9(828) · listed as similar by Shopify
IG Facebook & Instagram Shop
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Moose WhatsApp Chat Button
5.0(201) · listed as similar by Shopify
Supportify: AI‑powered support
5.0(22) · shares 78% of feature handles
WonderChat: AI Support Chatbot
5.0(1) · shares 66% of feature handles
Crescendo
1.0(1) · shares 65% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 76 words.Show
- Connects to your catalog, inventory, and policies automatically.
- Set your agent’s tone, style, and rules so every reply sounds on-brand.
- Rate chats to train your agent. The more you rate, the sharper it gets.
- Built-in analytics: orders assisted, buyer satisfaction, and more.
An AI sales associate for your online store
Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules.
Questions and comments
Questions people ask about Shopify Inbox, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
5,807 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.