Shopify app
NewBotwala
AI shopping assistant with shared inbox and cart support
- Rating on Shopify
- 5.0(3)
- Reviews
- 3
- Developer
- Botwala
- Launched
- July 6, 2026
- Pricing
- Free plan available
- Languages
- Spanish, English, Portuguese (Brazil), Portuguese (Portugal), French
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.70
category median 4.70
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 3
Starting price
$29/month
band: $10 to $29
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| FREE | Free | not offered | none | none stated | not listed |
| Starter | $29/month | $329/year | none | none stated | not listed |
| Pro | $49/month | $550/year | none | none stated | not listed |
| Business | $129/month | $1490/year | none | none stated | not listed |
Rating distribution
3 ratings on the listing when last refreshed.
- 5 stars3(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsAug 10, 2026GO2 Store ChileChile4 minutes using the app
"Muy buena Aplicación. Nos permitió atender a nuestros clientes 24/7, de manera muy real y efectiva. Generando muchas ventas sin interacción de nuestro equipo. Muy ..."
5 starsJul 10, 2026Thea LifeChile3 days using the app
"Excelente, funciona perfecto!! Ayuda a que los clientes tengan una mejor experiencia en nuestra página y eso genera mayor conversión."
5 starsJul 10, 2026RUPHA CHILEChile3 days using the app
"Excelente aplicación. Probamos varias opciones y Botwala fue la que mejor entendió nuestros productos y respondió de forma natural a las consultas de los clientes. ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- Multi-language
- Push notifications
Automated responses
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Cross-sell
- Upsell
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, Online Store
- Edit customers: Customer data
- View products: Products, collections
- View orders: All order history for the last 60 days, shipping information
- Edit Online Store: Checkout page
Developer
Botwala
- Apps in the dataset:
- 1
- Address:
- Pelluhue, Pelluhue, ML, 000000, CL
- Website:
- not stated
- Support email domain:
- botwala.cl
- English support:
- not offered per the listing
- Resources:
- Privacy policy
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Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 61 words.Show
- Shared inbox for customer conversations
- AI-assisted replies for common support questions
- Human handoff for conversations that need your team
- AI agent can help customers add products to cart
Manage customer conversations in one inbox. Reply faster with AI and team handoff.
Botwala gives Shopify merchants a shared inbox for customer conversations, combining AI-assisted replies, product guidance, cart support, and human handoff when a team member needs to take over. It helps stores answer common questions faster, assist shoppers during the buying process, and keep support organized in one place.
Questions and comments
Questions people ask about Botwala, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
3 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.