Shopify app
NewAI Support Chatbot & Whatsapp
AI Chatbot + Live Chat + WhatsApp for seamless support
- Rating on Shopify
- 3.0(2)
- Reviews
- 2
- Developer
- Popupsmart
- Launched
- September 25, 2025
- Pricing
- Free plan available
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.54
category median 4.62
Reviews in the last 180 days
1
from the 2 reviews on the listing page
1 and 2 star share
0%
0 of 2
Starting price
$39/month
band: $30 to $99
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 250 Message Credit; 500k Characters; 1 Chatbot; Live Chat; AI Actions; Contacts; Integrations; Basic Analytics |
| Basic | $39/month | $390/year | none | none stated | 4.000 Message Credit; 5M Characters; 1 Chatbot; Live Chat; AI Actions; Contacts; Integrations; Basic Analytics |
| Pro | $89/month | $890/year | none | none stated | 10.000 Message Credit; 10M Characters; 2 Chatbots; AI Actions; Live Chat; Contacts; Integrations; Basic Analytics |
| Advanced | $189/month | $1890/year | none | none stated | 15.000 Message Credit; 10M Characters; 5 Chatbots; 3 Seats; Live Chat; API Access; Advanced LLM Models; AI Boost & Q/A Generation |
Rating distribution
2 ratings on the listing when last refreshed.
- 5 stars1(50%)
- 4 stars0(0%)
- 3 stars1(50%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 2 most recent of 2 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
3 starsMay 14, 2026ShalsazPakistan3 months using the app
"In free, Catalog search tool is not working therefore AI is not giving satisfactory answers"
Developer replied. Read on Shopify
5 starsNov 7, 2025Forbidden PantPortugalAbout 3 hours using the app
"Extremely helpful AI Chatbot. Great features and easy to manage. A++"
Screenshots
5 of 6 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Resolve most customer queries with AI agent chatbot 
2 of 5: AI Agent that acts — books meetings via whatsapp 
3 of 5: Set up your AI Agent in just 5 minutes — no coding needed 
4 of 5: AI support for orders, products, and 24/7 customer care 
5 of 5: Seamless hand-off from AI to human agents when required
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Customer insights
Automated responses
- Discounts
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Cross-sell
- Upsell
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Email address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, orders, Online Store, custom data
- View customers: Customer data
- View orders: Order fulfillments, all order history, shipping information
- View Online Store: Online Store pages
- Edit custom data: Metaobjects
- View other data: Locations
Developer
Popupsmart
- Apps in the dataset:
- 1
- Address:
- 112 Capitol Trail Suite A1205, Newark, DE, 19711, US
- Website:
- not stated
- Support email domain:
- livechatai.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, changelog
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 86 words.Show
- AI Agent helps resolve most customer queries in real time.
- Hybrid AI Chatbot + Live Chat + WhatsApp for seamless support.
- AI Actions that act — book meetings, process orders, and more.
- Personalized support powered by customer data and insights.
- Smooth hand-off from AI to human agents whenever needed.
LiveChatAI: 24/7 AI Agent Chatbot + Live Chat + WhatsApp to resolve customer queries faster
LiveChatAI: AI Agent Chatbot & Live Chat with WhatsApp help you handle customer queries quickly and efficiently. Trained automatically with your store data, it provides reliable answers about orders, shipping, and products. Customers can easily switch from AI to live chat or WhatsApp when human support is needed.
Smart AI Actions go beyond replies-> checking orders, guiding purchases, and more! So you deliver faster support and save your team valuable time.
Questions and comments
Questions people ask about AI Support Chatbot & Whatsapp, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
2 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.