Shopify app
EstablishedCtx: WhatsApp Chat + Marketing
Support chat, automation, marketing & more with WhatsApp API
- Rating on Shopify
- 4.9(258)
- Reviews
- 258
- Developer
- Softpulse Infotech
- Launched
- June 9, 2015
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.80
category median 4.58
Reviews in the last 180 days
11
from 258 collected reviews
1 and 2 star share
3%
7 of 258
Starting price
$8.99/month
band: Under $10 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| FREE Forever | Free | not offered | none | none stated | ∞ WhatsApp Chats; ∞ Premium Button Designs; Multiple Support Agents; Online/Offline Hours; WhatsApp Share Button; FAQs; Contact Us; Order Tracking |
| ADVANCED | $8.99/month | not offered | 14 days | none stated | All Features in FREE +; Abandoned Checkout Recovery -Manual; Cash On Delivery Verification -Manual; Order Confirmation & Fulfillment -Manual |
| PREMIUM(was 49.99) | $24.99/month | not offered | 14 days | Automated Messages rates start at $0.0051 and Its vary by country. Now send automated messages using own brand number. | Advanced+; WhatsApp Business API; Automated WhatsApp Messages; Auto Abandoned Checkout Recovery; COD Verification; Team Inbox; Schedule Broadcast |
Rating distribution
258 ratings on the listing at crawl time.
- 5 stars239(93%)
- 4 stars11(4%)
- 3 stars1(0%)
- 2 stars3(1%)
- 1 star4(2%)
Review collection
What the site has collected for this app, so every number below can be checked against its window.
- Collected: 258 of 258 reviews (100% coverage)
- Window: Jun 10, 2015 to Oct 6, 2026
- Replied by the developer: 18 of 258 collected
- Collected on Oct 15, 2026
Latest reviews
The 10 most recent of 258 collected reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 6, 2026Atlas Lifestyle Pte LtdSingaporeAbout 2 years using the app
"Quick support from ctx team!"
5 starsSep 5, 2026Pure PandaIndiaAlmost 4 years using the app
"Team is very helpful. Solved my issue. Thank you so much"
5 starsAug 21, 2026Pandora EgyptEgypt8 months using the app
"I started using CTX to send automated messages for abandoned checkouts and I am so happy with the results! We already started recovering abandoned checkouts ..."
5 starsAug 13, 2026GLOW55Lebanon3 months using the app
"Chatix has been a great addition to our Shopify store. Everything feels well-designed, smooth, and professional. The setup was straightforward, the features work reliably, and ..."
5 starsJul 6, 2026GouramiHong Kong SAROver 1 year using the app
"Very nice support and customer service even I have some customize request"
5 starsJun 22, 2026MODERN LIFESingapore5 months using the app
"I had some issues with my WABA and the team was very patient and did very thorough checks for me and finally got it solved. ..."
5 starsJun 22, 2026AlmightySupps - High Quality SupplementsSingaporeAbout 2 years using the app
"The team is always so quick to respond to queries and questions. The app also helped conversions and get more orders easily. Automations are all ..."
5 starsJun 17, 2026BeinjiEgypt8 days using the app
"Very supportive team and good service. Still trying it out but very helpful"
5 starsJun 15, 2026ascfashionstoreIndiaAbout 1 year using the app
"Rahul sir took extra efforts to resolve the issue on off business hours, as it was a weekend and he was with his family still ..."
5 starsMay 18, 2026SnowSkynSingapore10 months using the app
"This app has helped us recover countless sales. Great functionality and great support from customer service side. Thank you."
Screenshots
5 of 7 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: whatsapp chat and cart recovery 
2 of 5: multiple choice for whatsapp chat button, chat, faqs, contact us 
3 of 5: whatsapp business API for automated whatsapp messages. 
4 of 5: order related notifications, automated whats app messages & more 
5 of 5: shared inbox to chat with customers using API number.
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Cart recovery
- Personalized campaigns
- Discount offers
- Conversion tracking
- Automated workflows
Display options
- Custom branding
- Custom discount codes
- Triggers
- Templates
- Customizable widgets
Real-time messaging
- Live chat
- Behavior tracking
Automated responses
- Cart recovery
- COD verification
- Discounts
- FAQs
- Review requests
- Shipping alerts
- Order updates
- Upsell
Customization
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Agent avatar
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Judge.me 13 apps
- Loox Reviews
- WhatsApp 20 apps
- WhatsApp API
- WhatsApp Business API
Shopify surfaces: Shopify Flow
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Softpulse Infotech
- Apps in the dataset:
- 7
- Address:
- Ghoddod Road, Surat, GJ, 395006, IN
- Website:
- chatix.app
- Support email domain:
- shopiapps.in
- English support:
- yes
- Resources:
- Privacy policy, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Dondy: WhatsApp Marketing+Chat
On Shopify, not yet in the dataset · listed as similar by Shopify
WhatFlow: Whatsapp Automation
On Shopify, not yet in the dataset · listed as similar by Shopify
WhatFlow WhatsApp Business API
On Shopify, not yet in the dataset · listed as similar by Shopify
Pushdaddy Many Chat ,Cloud API
4.3(944) · shares 33% of feature handles
Smartsupp Live Chat & Chatbots
2.3(4) · shares 27% of feature handles
PX AI Chatbot & Contact Form
4.3(2) · shares 24% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 80 words.Show
- All-in-one widget for WhatsApp Chat button, FAQs, Order Tracking & Contact Us.
- WhatsApp chat + Abandoned Cart, Abandoned Checkout Recovery. Use your number.
- Order Confirmation, COD Verification, Fulfillment & Review Request Alerts.
- Chat button with multiple agent, online hours, WhatsApp business API integration
- WhatsApp Marketing, Abandoned Cart Recovery, COD Verify & Broadcast Campaigns
WhatsApp button for chat support, order confirmation, verify COD, abandoned cart, API Integration
Single widget with multiple features like WhatsApp chat button, FAQs, order tracking & contact forms by Chatix. Send manual & automated messages - abandoned checkout recovery, order confirmation, COD verification, order fulfilment, and review requests. Mobile app supports manual abandoned cart recovery. Official WhatsApp automation with WhatsApp marketing API, promotions, custom templates, broadcast campaign, shared inbox and realtime chat support. "WhatsApp" is a trademark of Meta, Inc
Data as of Oct 14, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
258 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.