Shopify app
LeaderBuilt for ShopifyMoose AI Chatbot & Live Chat
Support customer with UNLIMITED AI chat, livechat, inbox & FAQ
- Rating on Shopify
- 5.0(486)
- Reviews
- 486
- Developer
- Vegahub Technology Inc.
- Launched
- August 22, 2023
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.96
category median 4.50
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 486
Starting price
$19/month
band: $10 to $29 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free Forever | Free | not offered | none | none stated | UNLIMITED AI chatbot replies; Unlimited chat history; Standard widget customization; Unlimited FAQs; Detailed analytics |
| Starter | $19/month | not offered | 7 days | none stated | UNLIMITED AI chatbot replies; Unlimited chat history; Advanced widget customization; Premium FAQs templates; Language switcher; Unlimited integration |
| Growth | $49/month | not offered | 7 days | none stated | UNLIMITED AI chatbot replies; All Starter plan features; Unlimited email channels; Advanced ticket management features; Priority support |
| Business | $249/month | not offered | 7 days | none stated | UNLIMITED AI chatbot replies; All Growth plan features; Unlimited team members; Dedicated support service |
Rating distribution
486 ratings on the listing at crawl time.
- 5 stars477(98%)
- 4 stars8(2%)
- 3 stars1(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 15, 2026CBD-Certified.comFrance16 days using the app
"Great app. easy setup and custom. great great support. efficient and reactive team. Thank you Ame, Kelly, Mabel and Thomas for your help!"
5 starsOct 6, 2026PRYDZUnited States6 days using the app
"Great app so far! Ame was super helpful and kind in reply to my questions."
5 starsOct 3, 2026VelinFrance1 day using the app
"Thanks Ann to help me for my problem about the chatbot <3"
Screenshots
5 of 9 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: AI Chatbot automatically responds to customer questions 24/7 
2 of 5: Moose AI data sources management for accurate responses. 
3 of 5: Moose AI order tracking to help you track orders and sell more 
4 of 5: Setup AI Chatbot personality and characteristic 
5 of 5: Moose AI real-time live chat support for 24/7 customer support.
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- Social media
- File upload
- Multi-language
- Push notifications
- Customer insights
Automated responses
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Send transcript
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Agent avatar
Editing tools
- Rich text editor
- Custom URL
- Images
Display options
- Custom templates
- FAQ page
- Search bar
- Instant answers
- Mobile responsive
- Custom font and color
- Custom CSS
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- BON Loyalty
- Email 44 apps
- LiveChat
- UpPromote Affiliate Marketing
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, discounts, Online Store, Shopify admin
- Edit customers: Customer data
- View products: Products, collections
- Edit orders: Draft orders, merchant managed fulfillment, all order history
- View discounts: Discount codes and promotions
- Edit Online Store: Online Store pages, theme
- Edit Shopify admin: Files
Developer
Vegahub Technology Inc.
- Apps in the dataset:
- 2
- Address:
- Oakville, ON, CA
- Website:
- moosedesk.com
- Support email domain:
- moosedesk.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
CWILL:AI Chatbot &Live Chat
4.8(101) · listed as similar by Shopify
Buddy AI: Agentic Commerce
4.8(71) · listed as similar by Shopify
Yep AI: Your AI Employee Team
On Shopify, not yet in the dataset · listed as similar by Shopify
LenoChat:Live Chat &AI Chatbot
5.0(11) · shares 54% of feature handles
Richpanel: AI Customer Support
4.9(137) · shares 54% of feature handles
Shopify Inbox
4.6(5,807) · shares 53% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 90 words.Show
- AI Learning: Build a smarter chatbot using your FAQs, Q&A, and products
- 24/7 automation: Automate routine support and route complex cases to agents
- Omnichannel inbox: Manage chat, email, and social messages in one place
- Self-service support: Let customers track orders and find answers instantly
- Product FAQs: Manage product-specific FAQs displayed on each product page
Turn customer support into a growth engine with an AI chatbot that works while you sleep.
MooseDesk is an AI-powered helpdesk for Shopify stores that need faster replies, fewer tickets, and happier customers. The AI chatbot learns instantly from products, FAQs, and past Q&A to answer accurately 24/7 — no manual setup. Automate order tracking and repetitive questions, then seamlessly hand off to live chat when needed. Manage all conversations from one inbox and empower customers with multilingual FAQs. Less support effort. Faster responses. Built to scale with your business.
Questions and comments
Questions people ask about Moose AI Chatbot & Live Chat, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
486 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.