Shopify app
EstablishedBuilt for ShopifyCWILL:AI Chatbot &Live Chat
AI chat bot & live chat with helpdesk inbox and...
- Rating on Shopify
- 4.8(101)
- Reviews
- 101
- Developer
- CWILL
- Launched
- April 11, 2025
- Pricing
- Free
- Languages
- English, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian (Bokmål), Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Spanish, Swedish, Thai, Turkish
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.73
category median 4.50
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
2%
2 of 101
Starting price
Free plan
band: Free
Rating distribution
101 ratings on the listing at crawl time.
- 5 stars89(88%)
- 4 stars7(7%)
- 3 stars3(3%)
- 2 stars0(0%)
- 1 star2(2%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsAug 31, 2026www.Shopthatapp.caCanadaAbout 20 hours using the app
"nice job"
Developer replied. Read on Shopify
5 starsJul 9, 2026BALLIFAYUnited States30 minutes using the app
"Great app! Easy to set up, works smoothly, and the support team is fast and helpful. It has improved my customer service and saved me ..."
Developer replied. Read on Shopify
5 starsJul 7, 2026SimoanaBulgariaAbout 3 hours using the app
"Many thanks to Nona for her assistance in removing the "Powered by ChatWILL" inscription from the chatbot. Very kind and responsive."
Developer replied. Read on Shopify
Screenshots
5 of 6 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: CWILL Smart AI Chatbot 
2 of 5: Boost Sales with AI 
3 of 5: Works on All Devices 
4 of 5: Auto Order Tracking 
5 of 5: Easy Brand Customization
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- Multi-language
- Real-time translation
- Push notifications
- Behavior tracking
- Customer insights
Customization
- Color and font
- Emojis and stickers
- Chat window
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
Editing tools
- HTML
- Markdown
- Rich text editor
- AI generation
- Custom URL
- Images
- Multi-language
- SEO
- Translation
Display options
- Accordions
- Custom templates
- FAQ page
- Search bar
- Mobile responsive
- Custom font and color
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Parcel Panel
- ParcelWILL
Shopify surfaces: Checkout, Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts, store analytics, Online Store, Shopify admin
- Edit customers: Browsing behavior, customer data
- View products: Products, collections
- View orders: Assigned fulfillment, merchant managed fulfillment, all order history for the last 60 days, third-party fulfillment
- View discounts: Discount codes and promotions
- Edit store analytics: Web pixels
- Edit Online Store: Theme
- View Shopify admin: Legal policies, privacy settings
- Edit other data: Locales, Shopify Markets settings, price rules
Developer
CWILL
- Apps in the dataset:
- 1
- Address:
- 201 Commonwealth Ct, Ste 220, Cary, NC, 27511-4471, US
- Website:
- not stated
- Support email domain:
- cwill-support.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Moose AI Chatbot & Live Chat
5.0(486) · listed as similar by Shopify
Buddy AI: Agentic Commerce
4.8(71) · listed as similar by Shopify
Yep AI: Your AI Employee Team
On Shopify, not yet in the dataset · listed as similar by Shopify
TenChaty: AI Chatbot+Live Chat
5.0(4) · shares 40% of feature handles
LenoChat:Live Chat &AI Chatbot
5.0(11) · shares 39% of feature handles
D: AI FAQ Page
4.6(139) · shares 35% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 82 words.Show
- Auto Order Tracking - Real-time shipping updates & reduce repetitive inquiries
- Smart AI Customer Chat provides instant answers for products & orders
- Boost Sales with AI - Smart product suggestions help customers find what they ne
- Integrated with CWILL Returns: shoppers track & submit returns right in chat
- Integrated with CWILL Product Review: show ratings & collect reviews in chat
Smart sale chatbot with instant order tracking. Boost sales with automated customer support.
CWILL AI Chat is a smart Shopify live chat app that never sleeps. Boost customer satisfaction with instant responses and real-time Shopify inbox management. Handle FAQs about products, shipping, and store policies automatically with AI-powered Shopify AI sales agent. Deep Shopify integration gives instant access to order tracking and inventory. Stop losing customers to slow replies—CWILL AI Chat is your perfect Shopify support chat assistant that drives sales 24/7.
Questions and comments
Questions people ask about CWILL:AI Chatbot &Live Chat, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
101 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.