Shopify app
EstablishedSB: Helpdesk, Live Chat & FAQs
Improve customer service with Helpcenter ticketing & AI FAQs
- Rating on Shopify
- 4.6(318)
- Reviews
- 318
- Developer
- Shark Byte, Inc
- Launched
- December 8, 2015
- Pricing
- Free to install. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.60
category median 4.63
Reviews in the last 180 days
0
from the 3 reviews on the listing page
1 and 2 star share
7%
22 of 318
Starting price
$5.99/month
band: Under $10 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free to install | not offered | none | $0.25 per ticket after first 10 tickets | Helpdesk: 10 tickets/month; Limited FAQs (customizable) & templates; Knowledge Base: Up to 10 Articles; Widget with FAQs, order tracking; Unlimited product-specific tabs; 1 active live chat at a time; 1 chatbot; 5 FAQ articles |
| Basic | $5.99/month | $59.99/year | 14 days | $0.16 per ticket after first 50 tickets | Helpdesk: 50 tickets/month; Everything in Free, plus:; Unlimited FAQs (integrated with OpenAI); Knowledge Base: Unlimited Articles; Multilingual FAQs (up to 3); Unlimited shared tabs; Unlimited chatbots; Unlimited support agents |
| Standard | $19.99/month | $199.99/year | 14 days | $0.15 per ticket after first 300 tickets | Helpdesk: 300 tickets/month; Everything in Basic, plus:; FAQ translations (up to 5); Knowledge Base: Unlimited Articles; Overall & per agent performance report |
| Advanced | $49.99/month | $498.96/year | 14 days | $0.1 per ticket after first 1000 tickets | Helpdesk: 1000 tickets/month; Everything in Standard, plus:; Unlimited FAQ translations; Knowledge Base: Unlimited Articles; Prioritized support; Overall & per agent performance report |
Rating distribution
318 ratings on the listing when last refreshed.
- 5 stars271(85%)
- 4 stars21(7%)
- 3 stars4(1%)
- 2 stars8(3%)
- 1 star14(4%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsMar 12, 2026Vital DepotUnited States15 days using the app
"We added HelpCenter mainly for the FAQ section, but ended up using the ticket system too. It’s actually very easy to manage everything from one ..."
Developer replied. Read on Shopify
1 starSep 21, 2025K3D DesignsUnited StatesOver 4 years using the app
"We use this app for our FAQ. Recently (September 2025) it revised its permissions to request full access to all our customer and order data. ..."
Developer replied. Read on Shopify
1 starFeb 14, 2024Smart Sips CoffeeUnited StatesOver 5 years using the app
"I would not recommend this app to others because of the same reason that most of the others have given it a 1 star review... ..."
Developer replied. Read on Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Live chat
- Chatbot
- Help center
- Contact form
- FAQs
Workflow automation
- Auto-reply
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Order tracking
- Customer notifications
- Multi-language
- Analytics
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- Social media
- File upload
- Agent analytics
- Customer insights
Automated responses
- FAQs
- Greetings
- Quick replies
- Order updates
- Send transcript
Customization
- Color and font
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Shark Byte, Inc
- Apps in the dataset:
- 6
- Address:
- 8271 NW 125th Ln, Parkland, FL, 33076, US
- Website:
- www.helpcenterapp.com
- Support email domain:
- helpcenterapp.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, changelog, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 86 words.Show
- Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
- 25+ templates: for FAQ page, self-service widget, contact form, product tabs
- Easily add product tabs, share content across multiple products with shared tabs
- Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
- Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
All-in-one Helpdesk with Live Chat, AI FAQ Builder & Product Tabs for faster customer support.
HelpCenter combines a Helpdesk, Live Chat & AI FAQ Builder to simplify customer support. Create an SEO-friendly FAQ Page, Product FAQ sections, and FAQ Accordion with ChatGPT. Translate FAQs into multiple languages with our partner app, LangShop. Manage email, chat, and Messenger from a single helpdesk, while customers find answers, track orders, and contact your team through a self-service widget. Deliver reliable support to customers with multi-channel ticketing & centralized support.
Questions and comments
Questions people ask about SB: Helpdesk, Live Chat & FAQs, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
318 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.