Shopify app
EmergingOctocom AI Chatbot & Live Chat
AI customer support & experience, drive sales and loyalty
- Rating on Shopify
- 4.9(10)
- Reviews
- 10
- Developer
- Octocom LTD
- Launched
- August 22, 2024
- Pricing
- $200/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.73
category median 4.70
Reviews in the last 180 days
0
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 10
Starting price
$200/month
band: $100 to $299 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Basic | $200/month | not offered | 14 days | $15 per each additional 50 conversations after 350 conversations | 350 conversations per month included; AI Product Recommendations; AI Order Management; Branding; Integrations; Analytics; 24/7 Live Support |
Rating distribution
10 ratings on the listing when last refreshed.
- 5 stars9(90%)
- 4 stars1(10%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsApr 21, 2026Honest PawsUnited States24 days using the app
"We're so glad we found Octocom! Their chatbot is smart, effective, and beautifully customisable, it fits seamlessly into our brand and handles customer queries with ..."
5 starsJan 14, 2026AnerosUnited States3 months using the app
"I am really happy so far with how the Octocom chat bot has been performing. I can see all the interactions and how useful it ..."
4 starsNov 13, 2025SEASON34United States29 days using the app
"We’ve really enjoyed partnering with Octocom! The platform makes managing customer conversations so much easier, and the team behind it has been incredibly helpful and ..."
Screenshots
5 of 6 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Stand out with unmatched customer support 
2 of 5: Automatically handle 90% of support tickets 
3 of 5: Make it simpler to purchase the right product 
4 of 5: Connects with your help desk 
5 of 5: Branding
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- File upload
- Multi-language
- Agent analytics
- Encryption
- Customer insights
Automated responses
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Review requests
- Order updates
- Cross-sell
- Upsell
Customization
- Color and font
- Chat window
- Business hours
- Welcome messages
- Tagging
- Chat flows
- Agent avatar
Channels
- Live chat
- Chatbot
- Social media
- Contact form
Workflow automation
- Auto-reply
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Order tracking
- Feedback surveys
- Multi-language
- Multi-store
- Analytics
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Checkout
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Octocom LTD
- Apps in the dataset:
- 1
- Address:
- 20 lawn lane, 41 the academy, London, ENG, SW81GA, GB
- Website:
- not stated
- Support email domain:
- octocom.ai
- English support:
- yes
- Resources:
- Privacy policy, FAQ
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
lookfor: Scalable CX Platform
4.8(32) · shares 77% of feature handles
Savena ‑ AI Customer Support
5.0(1) · shares 73% of feature handles
Arbyn: AI Customer Support
No ratings yet · shares 71% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 76 words.Show
- AI Post sale support: order management, order tracking, product usage
- Personalized product recommendations for potential customers
- 24/7 Answers to questions about product features, availability, specifications
- AI constantly reads and scans your catalog and website so it's always up-to-date
- Omnichannel connectivity: Email, Instagram, Whatsapp, Messenger, Telegram
Improve customer experience and support with AI to boost sales, build loyalty, and reduce costs.
Is your support team overwhelmed by repetitive inquiries? Octocom’s 24/7 conversational AI handles both pre-sale and post-sale questions, from product recommendations and delivery queries to order changes and returns. By reducing ticket volume and response times, and integrating with Gorgias, Zendesk, and other help desks, Octocom frees up your team to focus on critical tasks, while increasing customer conversions and loyalty.
Questions and comments
Questions people ask about Octocom AI Chatbot & Live Chat, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
10 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.