Shopify app
LeaderBuilt for ShopifyZipchat AI Chatbot & Live Chat
AI chatbot, AI Chat for Sales & Support, all channels...
- Rating on Shopify
- 4.9(209)
- Reviews
- 209
- Developer
- ZIPCHAT INC
- Launched
- May 23, 2023
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.85
category median 4.65
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
3%
7 of 209
Starting price
$80/month
band: $30 to $99 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 120 AI replies/m; Around 50 conversations/m; Training on 100 pages; AI Corrections; AI Product Recommendations; Order Status; Chat, Emails, WhatsApp, IG, Messenger |
| Starter | $80/month | $768/year | 7 days | none stated | 750 AI replies/m; Around 300 conversations/m; Training on 1,000 pages; AI Corrections; AI Product Recommendations; Order Status; Chat, Emails, WhatsApp, IG, Messenger |
| Pro | $300/month | $2880/year | 7 days | none stated | 3,000 AI replies/m; Around 1,250 conversations/m; Training on 75,000 pages; AI Corrections; AI Product Recommendations; Order Status; Chat, Emails, WhatsApp, IG, Messenger; Priority support |
| Scale | $600/month | $5760/year | 7 days | none stated | 6000 AI replies/m; Around 2,500 conversations/m; Training on 300,000 pages; AI Corrections; AI Product Recommendations; Order Status; Chat, Emails, WhatsApp, IG, Messenger; Priority support |
Rating distribution
209 ratings on the listing when last refreshed.
- 5 stars200(96%)
- 4 stars2(1%)
- 3 stars0(0%)
- 2 stars1(0%)
- 1 star6(3%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 20, 2026FytiqueUnited Kingdom4 months using the app
"We've been using Zipchat for a few months now after moving from Tidio. It is an extremely well-formatted app. We evaluated several AI, sales, and ..."
5 starsOct 19, 2026Brew Crew KegsIreland21 days using the app
"We've been running Zipchat for the last month and it's been proactively helping customers find what they need quickly and selecting the right products they ..."
5 starsOct 9, 2026My Home ParkUnited States22 days using the app
"We're just a few weeks into using Zipchat but it has been a great tool for us thus far. It handles most conversations very well ..."
Developer replied. Read on Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- Social media
- Multi-language
- Real-time translation
- Behavior tracking
- Agent analytics
- Encryption
- Customer insights
Automated responses
- Cart recovery
- COD verification
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Review requests
- Order updates
- Cross-sell
- Upsell
- Surveys
Customization
- Color and font
- Emojis and stickers
- Chat window
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Channels
- Live chat
- Chatbot
- Phone
- Social media
- Self-service
- Help center
- Contact form
- FAQs
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Spam detection
- Order tracking
- Customer notifications
- Feedback surveys
- Multi-language
- Multi-store
- Analytics
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- ChatGPT, Claude
- Emails, Instagram, Messenger
- Gorgias, Zendesk, Re:amaze
- Klavyo, Omnisend, Brevo
- WhatsApp Business API 19 apps
Shopify surfaces: Checkout, Shopify Admin
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
ZIPCHAT INC
- Apps in the dataset:
- 1
- Address:
- 407 E AYRE ST #1207, WILMINGTON, DE, 19804, US
- Support email domain:
- zipchat.ai
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial, App Documentation, changelog, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
bitChat AI Chatbot & Live Chat
5.0(13) · shares 84% of feature handles
Desku: Leading AI Chatbot
4.5(2) · shares 80% of feature handles
TicketON — AI & Live Chat
No ratings yet · shares 80% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 95 words.Show
- One AI Agent active in AI Chatbot & Live Chat across WhatsApp, Instagram & email
- AI Chat takes actions: order tracking, returns, COD, discounts & stock checks
- AI customer support & customer service: product, sizing, shipping & FAQ answers
- AI Sales Chatbot & Shopping Assistant: recommendations, upsells & cart recovery
- Multilingual conversational AI Agent ties every chat to revenue, 24/7 on AI Chat
AI Chat, AI Chatbot & AI Helpdesk. Agentic sales & support: live chat, WhatsApp, Instagram & email
Proactive Shopify AI Chat & AI Chatbot built to turn customer support into sales. It greets shoppers on Live Chat, WhatsApp, Instagram and email. The AI Agent acts in the AI chat: order tracking, discounts, product recommendations, upsells, returns & refunds, cart recovery & FAQ automation. It handles customer support and customer service 24/7, on all channels. With custom tools and skills it acts inside any software you connect, from your CRM to checkout. Fully multilingual & self-training.
Questions and comments
Questions people ask about Zipchat AI Chatbot & Live Chat, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
209 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.