Shopify app
NewWeav: AI Helpdesk & Chatbot
AI Agent answers sales and support questions in real time.
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Weav
- Launched
- July 7, 2026
- Pricing
- From $39/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.70
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$39/month
band: $30 to $99 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Plus | $39/month | not offered | 14 days | none stated | 500 AI messages per month; 2 teammates; 2 custom emails; 5 AI actions; Basic helpdesk |
| Pro | $149/month | not offered | 14 days | none stated | 5,000 AI messages per month; 3 teammates; 3 custom emails; 10 AI actions; Advanced helpdesk; Standard integrations |
| Max | $449/month | not offered | 14 days | none stated | 20,000 AI messages per month; 5 teammates; 5 custom emails; 25 AI actions; Customizable helpdesk; Scheduled agent retraining; Advanced integrations |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- SMS
- Email chat
- File upload
- Multi-language
- Real-time translation
- Agent analytics
Automated responses
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Cross-sell
- Upsell
Customization
- Chat window
- Welcome messages
- Chat buttons
- Chat assignment
- Chat flows
- Agent avatar
Channels
- SMS
- Live chat
- Chatbot
- Help center
- FAQs
Workflow automation
- Auto-reply
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Order tracking
- Multi-language
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Custom API's
- Framer
- Google Drive 96 apps
- Stripe 165 apps
- WhatsApp 434 apps
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, Online Store
- View customers: Customer data
- View products: Inventory, products, collections
- Edit orders: All order history for the last 60 days, order edits
- Edit Online Store: Online Store pages, Online Store script tags
Developer
Weav
- Apps in the dataset:
- 1
- Address:
- 222 S Main Street, Ste 500, Salt Lake City, UT, 84101, US
- Support email domain:
- weav.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, changelog, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
My AskAI: AI Support Chatbot
No ratings yet · shares 68% of feature handles
AeroChat AI Chatbot, Live Chat
5.0(6) · shares 67% of feature handles
SB: Helpdesk, Live Chat & FAQs
4.6(318) · shares 65% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 90 words.Show
- AI chatbot on your storefront for pre and post purchase questions
- An AI Agent handles verified order lookups, tracking, and order changes
- Escalates any conversation to your team with full context and order details
- Unified helpdesk for live chat, email, and WhatsApp conversations
- Customer support in 100+ languages
AI chatbot trained on your online store. Help buyers find products and get customer support.
Weav connects Shopify stores to an AI shopping and support assistant on your storefront. Agents sync to your product catalog, store policies, and live order data to answer pre-sales questions in real time across chat, email, and WhatsApp.
Post-purchase, agents answer order questions, update shipping addresses, and edit item quantities before fulfillment. When a conversation needs a person, agents hand off to your team in the Weav helpdesk with full context and order details attached.
Questions and comments
Questions people ask about Weav: AI Helpdesk & Chatbot, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 22, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.