Shopify app
NewVaarden
AI assisted quick responses to your support inquiries
- Rating on Shopify
- 5.0(1)
- Reviews
- 1
- Developer
- Vaarden
- Launched
- June 23, 2026
- Pricing
- From $49/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.72
category median 4.72
Reviews in the last 180 days
1
from the 1 reviews on the listing page
1 and 2 star share
0%
0 of 1
Starting price
$49/month
band: $30 to $99 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Starter | $49/month | not offered | 14 days | none stated | 50 ai convos/mo; 2 seats / 1 mailbox; AI-drafted replies; Order context & matched to emails; Refunds & discount codes; Knowledge base (Answers + learning) |
| Growth | $149/month | not offered | none | none stated | 500 ai convos/mo; 8 seats / 3 mailboxes; Managed returns & order cancellations; ShipStation sync; Mail import (history); Unlimited saved Answers |
| Scale | $399/month | not offered | none | none stated | 2500 ai convos/mo; unlimited seats / 10 mailboxes; Advanced analytics; Branded email (white-label); Send from your own domain; Premium model / fast mode |
Rating distribution
1 ratings on the listing when last refreshed.
- 5 stars1(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 1 most recent of 1 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsJun 27, 2026berlincUnited States3 days using the app
"We’ve had a great experience using this customer support app. It has made managing customer conversations much easier and more organized. The interface is simple ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Help center
- FAQs
Workflow automation
- Auto-reply
- AI responses
- Unified inbox
- Rule-based triggers
- Order tracking
- Customer notifications
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, orders, discounts
- View customers: Customer data
- Edit orders: All order history, returns
- Edit discounts: Discount codes and promotions
Developer
Vaarden
- Apps in the dataset:
- 1
- Address:
- 1100 S Hope St apt 1007, Los Angeles, CA, 90015, US
- Website:
- not stated
- Support email domain:
- vaarden.com
- English support:
- yes
- Resources:
- Privacy policy
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 91 words.Show
- Drafts replies in your brand's voice, grounded in the customer's real order
- You approve every reply before it's sent to the customer
- Self-service returns and exchanges with photos, approvals, and refunds
- Auto-refunds a return once the item is scanned delivered back to you
- Answers common customer questions from a knowledge base you control
AI assisted support that answers customers in your brand voice, grounded in their orders.
Vaarden turns your Shopify support inbox into AI-assisted help. It reads each customer email, matches it to their order, and drafts a reply in your brand's voice using that order's real details. You review every reply before it sends. It learns your tone from past replies and answers common questions from a knowledge base you control. It also handles returns and exchanges: customers request on a self-service page, you approve, and refunds issue when items arrive back.
Questions and comments
Questions people ask about Vaarden, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
1 review counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.