Shopify app
NewChad: AI Chat Agent + Helpdesk
Automate your customer support: simple, scalable, no chatbots
- Rating on Shopify
- 5.0(1)
- Reviews
- 1
- Developer
- Chad
- Launched
- October 4, 2024
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.71
category median 4.72
Reviews in the last 180 days
0
from the 1 reviews on the listing page
1 and 2 star share
0%
0 of 1
Starting price
$109/month
band: $100 to $299 · 30-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 1,500 orders per month; Unlimited agent seats; Unlimited tickets; Self-serve Track / Cancel / Edit Order; Customizable FAQ |
| Pro | $109/month | $912/year | 30 days | none stated | 5,000 orders per month; Everything in Free, plus:; Self-serve Edit Shipping Address; Self-serve Returns & Exchanges; Returnless Refunds |
| Growth | $229/month | $1908/year | 30 days | none stated | 5,000 orders per month; Everything in Pro, plus:; AI Agents for live chat; Brand logo; Brand colors |
Rating distribution
1 ratings on the listing when last refreshed.
- 5 stars1(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 1 most recent of 1 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsFeb 24, 2025Rever Leather GoodsSingapore14 minutes using the app
"We're a small team that personally manages customer interactions across various platforms, so we are excited to see how Chad uses AI to automate this ..."
Screenshots
5 of 5 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Chad - epically automated customer support 
2 of 5: Our AI + deep integrations give your customers instant solutions 
3 of 5: The Chad app includes free order shipment tracking 
4 of 5: Chad includes performance analytics and data monitoring 
5 of 5: Responsive designs that work on desktop, tablets, and mobile
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Chatbot
- Self-service
- Help center
- Contact form
- FAQs
Workflow automation
- Auto-reply
- AI responses
- Ticketing
- Rule-based triggers
- Escalation
- Order tracking
- Customer notifications
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, discounts, gift cards, Online Store
- View customers: Customer data
- Edit products: Inventory, products, collections
- Edit orders: Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, all order history, returns, shipping information, third-party fulfillment
- Edit discounts: Discount codes and promotions
- Edit gift cards: Gift cards
- View Online Store: Online Store pages
- Edit other data: Custom fulfillment services, locales, locations, Shopify Markets settings, price rules, translations
Developer
Chad
- Apps in the dataset:
- 1
- Address:
- San Francisco, CA, US
- Website:
- www.trychad.com
- Support email domain:
- trychad.com
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
SORTIQ
No ratings yet · shares 76% of feature handles
Simple Chat: AI helpdesk
No ratings yet · shares 63% of feature handles
Txted AI: Price Alert
5.0(1) · shares 62% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 85 words.Show
- A chatbot that just works! AI + always an escape hatch = no more dialog loops!
- Track order and shipping status with over 1,500 couriers supported worldwide
- Let your customers edit their address / items ordered before order gets shipped
- Connects to your support inbox = never miss a ticket again
- Easy set up! The AI automatically learns from your website and old CX tickets.
Automate your customer support with Chad AI agent + helpdesk.
Overwhelmed by support tickets? Meet Chad. Our intelligent self-service platform lets your customers resolve most routine issues instantly, 24/7. Designed with you in mind, Chad makes setup a breeze—just copy and paste your store policy, and you’re ready to go. Say goodbye to ticket backlogs, macros, dialog trees, and complex workflows. Say hello to seamless efficiency. Chad takes care of the repetitive tasks, so you can focus on what truly matters—innovating and growing your business.
Questions and comments
Questions people ask about Chad: AI Chat Agent + Helpdesk, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
1 review counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.