Shopify app
NewSimple Chat: AI helpdesk
Resolve chat and email tickets with AI that can act...
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- SA Inc.
- Launched
- December 25, 2025
- Pricing
- Free to install. Usage charges apply.
- Languages
- English, Japanese
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.72
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
Free to install
band: Free
Pricing plans as listed on Shopify
All charges are billed in USD. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Premium | Estimated monthly cost | not offered | none | none stated | Higher AI resolution rate; Faster reponse times; Staff admin agent |
| Standard | Estimated monthly cost | not offered | none | none stated | AI Support: Answers shoppers 24/7; Embedded App: Lives in your admin; Order Tools: Track, edit, cancel; Auto Follow-Ups: Recheck open issues; Back-in-Stock: Restock alerts by email; Unified Inbox: Chat and email in one; Product Picks: Recommend items in chat; Revenue Reports: See sales from chat |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Live chat
- Chatbot
- Help center
- FAQs
Workflow automation
- Auto-reply
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Rule-based triggers
- Escalation
- Spam detection
- Order tracking
- Customer notifications
- Analytics
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Checkout, Customer accounts, Shopify Flow, Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, gift cards, marketing, store analytics, Shopify Payments, Online Store, custom data, Shopify admin, other data
- Edit customers: Customer data
- Edit products: Product listings, products, collections
- Edit orders: All order history, subscription contracts, third-party fulfillment, draft orders, order edits
- View gift cards: Gift cards
- Edit marketing: Marketing events
- View store analytics: Reports
- View Shopify Payments: Shopify Payments disputes
- Edit Online Store: Theme, checkout page, Online Store pages
- Edit custom data: Metaobject definitions, metaobjects
- Edit Shopify admin: Legal policies, files
- View other data: Customer payment methods, publications of products on sales channels, selling plans
Developer
SA Inc.
- Apps in the dataset:
- 2
- Address:
- 511 Lacolle Way, 5-1073, Ottawa, ON, K4A 5B6, CA
- Website:
- simple-chat.com
- Support email domain:
- sainc.ca
- English support:
- yes
- Resources:
- Privacy policy, FAQ, changelog, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
Help Scout
3.7(19) · shares 67% of feature handles
HumanTouch: Helpdesk & Chat
5.0(5) · shares 67% of feature handles
ecomwizzard
No ratings yet · shares 67% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 89 words.Show
- AI Support Agent: Answers using custom data, products, orders, and FAQs.
- Order Self-Service: AI looks up orders, updates addresses, and cancels orders.
- Automated Follow-Ups: AI re-checks orders and updates customers without staff.
- Back-in-Stock Alerts: Capture emails and notify shoppers when products restock.
- Unified Inbox: Manage chat and email conversations in one admin-embedded view.
Answer shoppers over chat and email with AI that uses your orders and policies. Staff handle less
Simple Chat is an AI-powered customer support app that automatically follows up on & resolves tickets. Configure your AI assistant by text - no coding required. It handles order tracking, cancellations, address changes, and back-in-stock notifications seamlessly. Our unified inbox manages both live chat and email in one place. Plus, it integrates directly with ShipHero for fulfillment data and Slack for team escalations. Deliver exceptional support 24/7 while reducing your team's workload.
Questions and comments
Questions people ask about Simple Chat: AI helpdesk, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.