Shopify app
NewHumanTouch: Helpdesk & Chat
Help Desk Platform with Verified Human Agents & Transparent AI
- Rating on Shopify
- 5.0(5)
- Reviews
- 5
- Developer
- Human Touch Technologies Inc.
- Launched
- June 22, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.65
category median 4.63
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 5
Starting price
$39/month
band: $30 to $99 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Basic Human | Free | not offered | none | none stated | Human2Human connection is always free; Free Chat Widget for your Storefront; Offline messages stored in your inbox; Up to 50 most recent conversations; 1 Verified Human User |
| Human Enabled | $39/month | not offered | 14 days | 0.20/Extra AI Assist | Up to 3 verified support agents; Up to 500 tickets/month; Unified inbox — email, chat, and social; Live Chat & Extended Shopify Actions; Up to 300 Hewie AI Assists/mth |
| Human Empowered | $99/month | not offered | 14 days | 0.07/Extra AI Assist | Up to 10 Verified Support Agents; Up to 2,500 tickets/month; 1,500 Hewie AI Assists Included; Advanced Routing & Automations; Performance Dashboard & CSAT Tracking; Plus Everything in Human Enabled |
| Human Unleashed | $299/month | not offered | 14 days | 0.05/Extra AI Assist, 0.05c/ticket above 10,000 | Unlimited Verified Support Agents; Up to 10,000 tickets/month, then 0.05c; Up to 5,000 Hewie AI Assists/mth; Dedicated Onboarding Specialist; Plus Everything in Human Empowered |
Rating distribution
5 ratings on the listing when last refreshed.
- 5 stars5(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 20, 2026NOVA GLOWJamaica5 days using the app
"HumanTouch app is a very good app for Ai assistance and customer support that brings enail and live chat messages into my Shopify inbox. This ..."
5 starsAug 3, 2026OlautoUnited States27 days using the app
"Having been in the D2C space for over a decade, I can say with confidence that this is the easiest to use and most well ..."
5 starsJul 20, 2026Soapworks CACanada12 days using the app
"Human Touch is a great app that is easy to use and helps us manage our tickets. It has quick Shopify actions built into it ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Live chat
- Chatbot
- Social media
- Self-service
- Help center
- Contact form
- FAQs
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Order tracking
- Customer notifications
- Feedback surveys
- Analytics
- Reports
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, discounts, Online Store
- View customers: Customer data
- View products: Products, collections
- Edit orders: Draft orders, all order history for the last 60 days
- Edit discounts: Discount codes and promotions
- Edit Online Store: Online Store pages
Developer
Human Touch Technologies Inc.
- Apps in the dataset:
- 1
- Address:
- CAMBRIDGE, ON, CA
- Website:
- humansupport.io
- Support email domain:
- humansupport.io
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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Gorgias: AI Helpdesk & Chat
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AI Customer Service
5.0(1) · shares 88% of feature handles
Aigento ‑ AI Helpdesk Solution
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 92 words.Show
- Unified Inbox: Email, Chat & Social all in one place.
- Live Chat: Respond to customers in real-time with real verified humans.
- Transparent AI: verified human agents are supported by AI that learns your store
- Knowledge Base: Easily publish self-serve articles to your knowledge base.
- Automations & Saved Replies: Create selfserve options to decrease ticket volume.
Customer Support Platform with Verified Human Agents & Transparent AI | Support your customers trust
We believe Customer Support should always have a HumanTouch.
Our platform brings email & live chat messages into one Shopify-native inbox. View orders, issue refunds, and manage tickets in the simplest way possible. Save even more time with our AI assistant Hewie, who can help you pull order details in real-time and auto-draft responses. Edit & verify all AI-generated messages before hitting send.
Handle repetitive inquires with automations, and save time with saved replies + internal notes.
Questions and comments
Questions people ask about HumanTouch: Helpdesk & Chat, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
5 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.