Shopify app
NewAI Customer Service
Customer support with orders beside every conversation
- Rating on Shopify
- 5.0(1)
- Reviews
- 1
- Developer
- New craft
- Launched
- September 15, 2026
- Pricing
- Free plan available
- Languages
- English, Dutch
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.62
category median 4.63
Reviews in the last 180 days
1
from the 1 reviews on the listing page
1 and 2 star share
0%
0 of 1
Starting price
$49/month
band: $30 to $99
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 30 tickets per calendar month; Inbox inside Shopify Admin; Customer and order details per ticket; Team assignments and internal notes; Email, forms and social channels; AI drafts, translations and labels |
| Starter | $49/month | $490/year | none | none stated | 5,000 tickets per calendar month; Inbox inside Shopify Admin; Customer and order details per ticket; Team assignments and internal notes; Email, forms and social channels; AI drafts, translations and labels |
Rating distribution
1 ratings on the listing when last refreshed.
- 5 stars1(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 1 most recent of 1 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 4, 2026Painting ExpertNetherlands19 days using the app
"Great app"
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Live chat
- Chatbot
- Social media
- Self-service
- Help center
- Contact form
- FAQs
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Spam detection
- Order tracking
- Customer notifications
- Feedback surveys
- Multi-language
- Multi-store
- Analytics
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Customer accounts, Shopify Flow, Shopify Admin, Flow
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, Online Store, Shopify admin
- Edit customers: Customer data
- View products: Products, collections
- Edit orders: All order history, returns, merchant managed fulfillment, order fulfillments
- Edit Online Store: Online Store pages, Online Store page content on a path controlled by the app
- View Shopify admin: Legal policies
- View other data: Locales, locations
Developer
New craft
- Apps in the dataset:
- 5
- Address:
- Raadhuisplein 17, Barneveld, 3771ER, NL
- Website:
- newreply.app
- Support email domain:
- newcraft.dev
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial, App Documentation, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
Aigento ‑ AI Helpdesk Solution
No ratings yet · shares 100% of feature handles
Cavalry AI Customer Support
5.0(15) · shares 93% of feature handles
Bugalou
No ratings yet · shares 93% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 81 words.Show
- Run your entire customer support inbox inside your store admin
- See orders and customer context without switching to external software
- Manage every support channel from one inbox inside your admin
- Collaborate with your team without using a separate helpdesk
- Use AI for drafts, translations and labels without leaving your admin
Support customers inside your store admin. View orders beside messages and reply in one inbox.
New Reply brings customer support directly into your store admin. Read messages, view customer and order details, and reply without switching to external helpdesk software. Assign conversations, add private notes and see when a teammate is viewing a message. Handle email, WhatsApp, Instagram, Messenger, forms and customer-account replies in one inbox. AI can prepare drafts, translations and labels while your team reviews and sends each reply.
Questions and comments
Questions people ask about AI Customer Service, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
1 review counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.