Shopify app

New

Bugalou

Name: Bugalou
Price: 49 USD
Author: GNL-Commerce

AI-powered customer support via WhatsApp, Instagram & Messenge

Rating on Shopify: No ratings yet
Reviews: 0
Developer: GNL-Commerce
Launched: September 11, 2026
Pricing: From $49/month. Free trial available.
Languages: English

View on the Shopify App Store

The facts

Every value below is read from the listing or computed by the published formula. Nothing is a verdict.

Rank in Helpdesk

#92 of 184

See the ranked table

Bayesian rating

n/a

category median 4.63

Reviews in the last 180 days

n/a

no dated reviews collected

1 and 2 star share

n/a

no rating distribution

Starting price

$49/month

band: $30 to $99 · 14-day trial

Pricing plans as listed on Shopify

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Plan	Price	Billed yearly	Trial	Usage fee	Included
Starter - 500	$49/month	$529/year	14 days	none stated	not listed
Starter - 1500	$89/month	$961/year	14 days	none stated	not listed
Pro - 500	$109/month	$1177/year	14 days	none stated	not listed
Pro - 1500	$189/month	$2041/year	14 days	none stated	not listed

Features Shopify lists for this app

Feature handles from the listing, grouped as Shopify groups them.

Workflow automation

Auto-reply
Response templates
AI responses
AI summaries
Ticketing
Unified inbox
Auto-assign
Rule-based triggers
Escalation
Tagging
Spam detection
Order tracking
Customer notifications
Feedback surveys
Multi-language
Multi-store
Analytics
Reports

Works with

Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.

Data access

As disclosed on the listing. Never scored.

View customer data

Sensitive data, device and activity data

Sensitive data: Name, email address, phone number, physical address
Device and activity data: Geolocation, IP address, browser and operating system

View staff and contributor data

Store owner

Store owner: Name, email address, phone number, physical address

View store data

Customers, products, orders

View customers: Customer data
View products: Products, collections
View orders: All order history

Developer

GNL-Commerce

Apps in the dataset:: 1
Address:: Oud-Beijerland, NL
Website:: bugalou.com
Support email domain:: mail.bugalou.com
English support:: yes
Resources:: Privacy policy, FAQ, App Documentation, demo store

Similar apps

Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.

From the Shopify listingDeveloper claims, shown verbatim and collapsed. 73 words.Show

Automatic order tracking - Customers can track their Shopify orders directly
AI chatbot - Automated responses to common questions about orders, shipping
Multi-channel inbox - Manage all customer conversations from one central

Connect your store to Bugalou for seamless order tracking and customer support via WhatsApp

Bugalou is an AI-powered customer support platform that helps e-commerce businesses communicate faster and smarter. Customers can track their Shopify orders directly via WhatsApp, Instagram, or Messenger and receive instant answers to common questions through an intelligent chatbot. All conversations are managed in one central inbox, while real-time synchronization ensures order updates are always accurate and up to date.

Questions and comments

Questions people ask about Bugalou, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.

Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.

0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.