Shopify app
NewAigento ‑ AI Helpdesk Solution
Simple pricing: tickets and messages, AI replies included
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Dash Labs SIA
- Launched
- August 21, 2026
- Pricing
- From $29/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.65
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$29/month
band: $10 to $29 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Basic Plan | $29/month | not offered | 7 days | none stated | 500 tickets & 1500 messages / month; AI replies & knowledge base included; Email & live chat channels; 3 seats |
| Pro Plan | $79/month | not offered | 7 days | none stated | Everything in Basic; 1500 tickets & 4500 messages / month; 10 seats; Automations & custom integrations; 1:1 Slack Support |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Live chat
- Chatbot
- Social media
- Self-service
- Help center
- Contact form
- FAQs
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Spam detection
- Order tracking
- Customer notifications
- Feedback surveys
- Multi-language
- Multi-store
- Analytics
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts, gift cards, Shopify admin, other data
- Edit customers: Customer data
- View products: Inventory, products, product listings, collections
- Edit orders: All order history, shipping information, order edits, returns
- Edit discounts: Discount codes and promotions
- Edit gift cards: Gift cards
- View Shopify admin: Legal policies
- View other data: Locations, publications of products on sales channels
Developer
Dash Labs SIA
- Apps in the dataset:
- 3
- Address:
- Rīga, Krišjāņa Valdemāra iela 24 - 5, Riga, LV-1010, LV
- Website:
- not stated
- Support email domain:
- clauma-marketing.com
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
Cavalry AI Customer Support
5.0(15) · shares 93% of feature handles
AssistFlow AI Customer Support
No ratings yet · shares 74% of feature handles
HelpLane
No ratings yet · shares 71% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 91 words.Show
- Unified inbox for email, chat, and contact forms — with live Shopify context
- AI triage and grounded drafts from your knowledge base and order history
- Approve every send, or auto-send per workflow with confidence gates
- Visual automations with honest dry-runs: reads execute, sends stay gated
- Smart knowledge base flags gaps, contradictions, and stale articles
AI helpdesk that drafts replies from your store data — your team approves before anything sends.
Aigento brings every customer conversation — email, live chat, and contact forms — into one calm queue, with the matching Shopify order alongside it. AI triages each ticket and drafts a grounded reply from your knowledge base and live order data. You stay in control: approve each send, or let trusted workflows run automatically after an honest dry-run. Aigento also keeps your knowledge base healthy by spotting gaps and contradictions in your team's real replies.
Questions and comments
Questions people ask about Aigento ‑ AI Helpdesk Solution, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.