EcomAppReviews

Shopify app

Emerging

Cavalry AI Customer Support

Autonomous AI CX agent that resolves customer support tickets

Rating on Shopify
5.0(15)
Reviews
15
Developer
Cavalry
Launched
December 6, 2021
Pricing
Free to install. Additional charges may apply.
Languages
English

View on the Shopify App Store

The facts

Every value below is read from the listing or computed by the published formula. Nothing is a verdict.

Rank in Helpdesk

#6 of 20

See the ranked table

Rank in Support - Other

#6 of 13

See the ranked table

Bayesian rating

4.34

category median 4.34

Reviews in the last 180 days

0

from the 3 reviews on the listing page

1 and 2 star share

0%

0 of 15

Starting price

Free plan

band: Free

Pricing plans as listed on Shopify

All charges are billed in USD.

PlanPriceBilled yearlyTrialUsage feeIncluded
FreeFree to installnot offerednonePay $1.2 only per ticket handledAI Agent trained on 100+ ecom use cases; 70-90% AI Agent Automation Rate; Fast AI setup with no workflow building; AI Agent that handles complex edge cases; End-to-end ticket resolution by AI Agent; AI Agent with human level reasoning; On brand with voice, tone and policies; Clean handoff from AI Agent to your team

Rating distribution

15 ratings on the listing at crawl time.

  • 5 stars15(100%)
  • 4 stars0(0%)
  • 3 stars0(0%)
  • 2 stars0(0%)
  • 1 star0(0%)

Latest reviews

The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.

  • 5 starsJan 29, 2025Purely For YouUnited States6 months using the app

    "While we’ve tried other simpler AI tools previously, we were looking for a partner specialized in retail to help automate the most tickets possible as ..."

    Read on Shopify

  • 5 starsJan 17, 2025NAADAMUnited States8 months using the app

    "Shipped AI has been phenomenal at supporting us through our AI CX journey. I appreciate their willingness to listen and adjust and help figure things ..."

    Read on Shopify

  • 5 starsJan 18, 2023ShadedbyShanellUnited StatesAbout 2 hours using the app

    "Jasmine was extremely helpful and knowledgeable. She took her time to answer all my questions and was very responsive via email."

    Read on Shopify

Features Shopify lists for this app

Feature handles from the listing, grouped as Shopify groups them.

Channels

  • Email
  • SMS
  • Live chat
  • Chatbot
  • Phone
  • Social media
  • Self-service
  • Help center
  • Contact form
  • FAQs

Workflow automation

  • Auto-reply
  • Response templates
  • AI responses
  • AI summaries
  • Ticketing
  • Unified inbox
  • Auto-assign
  • Rule-based triggers
  • Escalation
  • Tagging
  • Spam detection
  • Order tracking
  • Customer notifications
  • Feedback surveys
  • Multi-language
  • Multi-store
  • Analytics
  • Reports

Works with

Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.

Shopify surfaces: Checkout

Data access

As disclosed on the listing. Never scored.

Not disclosed on the listing.

Developer

Cavalry

Apps in the dataset:
1
Address:
92 Lenora St, Ste 800, Seattle, WA, 98121, US
Support email domain:
invisiblecommerce.com
English support:
yes
Resources:
Privacy policy, demo store

Similar apps

Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.

From the Shopify listingDeveloper claims, shown verbatim and collapsed. 89 words.Show
  • Cavalry fully resolves complex tickets, reducing human workload in real time
  • Cavalry stays on brand by following your policies, tone, and style guidelines
  • Go live fast without weeks of flow building, maintenance, or brittle workflows
  • Cavalry takes verified actions across your tools and escalates only edge cases
  • Automate WISMO, delivery help, returns and exchanges, refunds and 100+ use cases

AI agents for customer support tickets that take actions, stay on brand, and resolve issues fast.

Cavalry is an autonomous AI customer support agent that does more than chat. It reasons through complex issues and takes real actions to resolve tickets end-to-end at scale, without rigid workflows. Connect it to your existing stack and let it handle high-volume requests across every customer channel while staying aligned with your policies and brand voice. Keep shoppers happy, speed up resolution, reduce support costs, and turn support into repeat purchases and profit.

Data as of Oct 15, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.

15 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.