Shopify app
EmergingReplyco ‑ eCommerce Helpdesk
Manage email, social and marketplace customer messaging.
- Rating on Shopify
- 4.3(12)
- Reviews
- 12
- Developer
- Replyco - eCommerce Helpdesk
- Launched
- October 11, 2022
- Pricing
- From $45/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.51
category median 4.72
Reviews in the last 180 days
0
from the 3 reviews on the listing page
1 and 2 star share
17%
2 of 12
Starting price
$45/month
band: $30 to $99 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| L | $45/month | not offered | 7 days | none stated | The price is specified per user; Users: 8-15; Unlimited tickets messages; Unlimited integrations; Industry-leading helpdesk; +More |
| M | $55/month | not offered | 7 days | none stated | The price is specified per user; Users: 4-7; Unlimited tickets messages; Unlimited integrations; Industry-leading helpdesk; +More |
| S | $65/month | not offered | 7 days | none stated | The price is specified per user; Users: 1-3; Unlimited tickets messages; Unlimited integrations; Industry-leading helpdesk; +More |
Rating distribution
12 ratings on the listing when last refreshed.
- 5 stars10(83%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star2(17%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
1 starJan 26, 2025The Dog FaceUnited States18 days using the app
"They add a face pricing and you will find another price once you end the free trial."
1 starAug 22, 2023THE CRONUS SHOPUnited States25 minutes using the app
"The features look great on the surface but it's unclear how the automation/chat system works - so you have to setup a free trial to ..."
5 starsOct 27, 2022D2P AutopartsUnited KingdomOver 1 year using the app
"I really love this app and have been using it since last two years and help us to respond faster to customers which increased our ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Live chat
- Social media
- Contact form
Workflow automation
- Auto-reply
- Response templates
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Order tracking
- Multi-language
- Multi-store
- Analytics
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Replyco - eCommerce Helpdesk
- Apps in the dataset:
- 1
- Address:
- 20-22 Wenlock Road, London, BFP, N1 7GU, GB
- Website:
- replyco.com
- Support email domain:
- replyco.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Ringly ‑ AI Phone Support
4.6(3) · listed as similar by Shopify
Cavalry AI Customer Support
5.0(15) · listed as similar by Shopify
Yuma AI
5.0(9) · listed as similar by Shopify
Resolver Connect
No ratings yet · shares 75% of feature handles
ReplyDesk: AI Helpdesk
No ratings yet · shares 73% of feature handles
AI Customer Service
5.0(1) · shares 69% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 83 words.Show
- Connect to all major selling channels and social media platforms.
- View and reply to all messages from one place.
- Access important customer and order data when viewing a message.
- Automate message management with auto-assign, auto-responders and more.
- Save time with customizable email templates (canned responses).
Centralize all your customer questions in one place. Respond to them in minutes, not hours or days.
With Replyco, you can easily manage all your customer questions, from all selling and social media channels, in one intuitive inbox. What's more - all conversations come with a 360-degree customer view including order details and previous purchase history, making a job of responding to them much easier and hassle-free. Automate tasks, streamline your workflows and deliver exceptional customer support in a fraction of the time.
Questions and comments
Questions people ask about Replyco ‑ eCommerce Helpdesk, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
12 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.