Shopify app
NewReplyDesk: AI Helpdesk
Boost sales with multichannel eCommerce AI-powered help desk
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- ReplyDesk
- Launched
- April 9, 2024
- Pricing
- Free plan available
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.72
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$39/month
band: $30 to $99
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Essential - FREE | Free | not offered | none | none stated | 1 Agent slot; 2 selling channel integrations; Basic helpdesk features; Unlimited tickets |
| Professional | $39/month | $348/year | none | none stated | 1 Agent (pay per slot); Unlimited selling channel integrations; All helpdesk features + AI; Unlimited tickets |
| Growth | $199/month | $1908/year | none | none stated | 15 Agent slots; Unlimited selling channel integrations; All helpdesk features + AI; Unlimited tickets |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Social media
- Self-service
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Spam detection
- Order tracking
- Customer notifications
- Multi-language
- Multi-store
- Analytics
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
ReplyDesk
- Apps in the dataset:
- 1
- Address:
- Tel Aviv, IL
- Website:
- not stated
- Support email domain:
- replydesk.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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Replyco ‑ eCommerce Helpdesk
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 70 words.Show
- AI Powered: auto-replies, rephrase, grammar fixes, ticket summery, translation
- Connect: Amazon, Walmart, eBay, Etsy, Facebook, Instagram, TikTok and more!
- Built for teams: auto-assign tickets, notes, mentions and agent statistics
- Auto responder: auto-respond to customer messages with tailored replies
- Automations: built-in customizable automations to streamline your workflows
AI-powered multichannel help desk to boost sales & streamline eCommerce customer support
Make eCommerce support easier with ReplyDesk's AI multichannel helpdesk! Bring together conversations from 10+ world's leading selling channels (Amazon, eBay, Walmart, Etsy, Shopify, Facebook, TikTok and more) in one simple inbox. Use AI to auto-reply, translate, summarize tickets, fix grammar, and create custom responses. Get order details instantly. Sell better and give amazing customer support across every channel.
Questions and comments
Questions people ask about ReplyDesk: AI Helpdesk, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.