EcomAppReviews

Shopify app

Emerging

Yuma AI

24/7 AI-powered customer support automation

Rating on Shopify
5.0(9)
Reviews
9
Developer
Yuma AI
Launched
May 7, 2025
Pricing
From $850/month. Free trial available.
Languages
English

View on the Shopify App Store

The facts

Every value below is read from the listing or computed by the published formula. Nothing is a verdict.

Rank in Helpdesk

#7 of 28

See the ranked table

Rank in Support - Other

#9 of 26

See the ranked table

Bayesian rating

4.32

category median 4.38

Reviews in the last 180 days

1

from the 3 reviews on the listing page

1 and 2 star share

0%

0 of 9

Starting price

$850/month

band: $300 and up · 14-day trial

Pricing plans as listed on Shopify

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

PlanPriceBilled yearlyTrialUsage feeIncluded
Small Merchant$850/monthnot offered14 daysMonthly fee including a package of automated tickets, overage fees apply. Additional support fees may apply.not listed
Medium Merchant$1,200/monthnot offered14 daysMonthly fee including a package of automated tickets, overage fees apply. Additional support fees may apply.not listed

Rating distribution

9 ratings on the listing at crawl time.

  • 5 stars9(100%)
  • 4 stars0(0%)
  • 3 stars0(0%)
  • 2 stars0(0%)
  • 1 star0(0%)

Latest reviews

The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.

  • 5 starsJun 23, 2026Uproot CleanUnited States27 days using the app

    "Our biggest concern with AI support was whether it could actually handle WISMO tickets accurately. That's where Yuma has been really impressive. Yuma has helped ..."

    Read on Shopify

  • 5 starsMar 20, 2026TediberFranceAbout 1 month using the app

    "Thanks to Yuma, we are closing 30% of our tickets without any human interaction, with 70% to 80% of customers satisfied. It also allowed us ..."

    Read on Shopify

  • 5 starsMar 20, 2026BluelandUnited States9 months using the app

    "We've been consistently impressed with Yuma. The danger with using AI for CX is always hallucinations. Their approach of building bots for specific use cases ..."

    Read on Shopify

Features Shopify lists for this app

Feature handles from the listing, grouped as Shopify groups them.

Channels

  • Email
  • SMS
  • Live chat
  • Chatbot
  • Social media
  • Self-service
  • Help center
  • Contact form
  • FAQs

Workflow automation

  • Auto-reply
  • AI responses
  • Escalation
  • Tagging
  • Spam detection
  • Order tracking
  • Multi-language
  • Multi-store
  • Analytics

Works with

Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.

Data access

As disclosed on the listing. Never scored.

View customer data

Sensitive data, device and activity data

  • Sensitive data: Name, email address, phone number, physical address
  • Device and activity data: Geolocation, IP address, browser and operating system

View staff and contributor data

Store owner, blog contributors

  • Store owner: Name, email address, phone number, physical address
  • Blog contributors: Email address, IP address, browser and operating system

View and edit store data

Customers, products, orders, discounts, gift cards, store credit, Online Store, custom data, Shopify admin, other data

  • Edit customers: Customer data
  • View products: Inventory, product listings, products, collections
  • Edit orders: Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, all order history, returns, shipping information, third-party fulfillment
  • Edit discounts: Discount codes and promotions
  • Edit gift cards: Gift cards
  • Edit store credit: Store credit accounts, store credit account transactions
  • View Online Store: Checkout page, Online Store pages
  • View custom data: Metaobject definitions, metaobjects
  • View Shopify admin: Legal policies
  • View other data: Locales, locations, Shopify Markets settings, payment terms, price rules, publications of products on sales channels, purchase options, translations

Developer

Yuma AI

Apps in the dataset:
1
Address:
245 Main Street, 2nd floor, Cambridge, MA, 02142, US
Website:
yuma.ai
Support email domain:
yuma.ai
English support:
yes
Resources:
Privacy policy

Similar apps

Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.

From the Shopify listingDeveloper claims, shown verbatim and collapsed. 84 words.Show
  • Built to fully resolve tickets, not just deflect or hand off
  • Ask Yuma to build automations, analyze tickets, monitor performance, and more
  • Connects to Gorgias, Zendesk, Kustomer, Re:Amaze, Loop, Recharge, and more
  • Matches your brand voice across email, chat, and social; in any language, 24/7
  • Comes with white-glove support

AI agents that resolve support tickets end-to-end and self-improves over time

Yuma takes real actions (refunds, cancellations, returns, subscription changes, etc) to close tickets autonomously in your brand voice. It's purpose-built for Shopify and pulls directly from your order data, product catalog, and customer history. Building automations is the hard part. So it comes with conversational AI built into the core of the platform. It knows your full setup: tickets, automations, knowledge base, metrics, brand voice. Describe what you want. It does the rest.

Data as of Oct 15, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.

9 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.