EcomAppReviews
Help Scout icon

Shopify app

Emerging

Help Scout

The all-in-one customer support platform for growing companies

Rating on Shopify
3.7(19)
Reviews
19
Developer
Help Scout
Launched
March 31, 2014
Pricing
Free
Languages
English

View on the Shopify App Store

The facts

Every value below is read from the listing or computed by the published formula. Nothing is a verdict.

Rank in Helpdesk

#25 of 184

See the ranked table

Bayesian rating

4.36

category median 4.63

Reviews in the last 180 days

1

from the 3 reviews on the listing page

1 and 2 star share

16%

3 of 19

Starting price

Free plan

band: Free

Rating distribution

19 ratings on the listing when last refreshed.

  • 5 stars15(79%)
  • 4 stars0(0%)
  • 3 stars1(5%)
  • 2 stars3(16%)
  • 1 star0(0%)

Latest reviews

The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.

  • 2 starsJul 15, 2026MatchatoriSweden14 days using the app

    "Not possible to install the Beacon using the app."

    Read on Shopify

  • 3 starsMar 7, 2024Beauty Heroes®United StatesOver 2 years using the app

    "Helpscout is a great platform, but their integration with Shopify has a ways to go. The functionality missing specifically with Shopify is 1) showing customer ..."

    Read on Shopify

  • 5 starsFeb 29, 2024UgmonkUnited States6 months using the app

    "Been using Helpscout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just ..."

    Read on Shopify

Features Shopify lists for this app

Feature handles from the listing, grouped as Shopify groups them.

Channels

  • Email
  • Live chat
  • Chatbot
  • Social media
  • Self-service
  • Help center
  • FAQs

Workflow automation

  • Auto-reply
  • Response templates
  • AI responses
  • AI summaries
  • Ticketing
  • Unified inbox
  • Auto-assign
  • Rule-based triggers
  • Tagging
  • Spam detection
  • Order tracking
  • Customer notifications
  • Feedback surveys
  • Multi-store
  • Analytics
  • Reports

Works with

Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.

Data access

As disclosed on the listing. Never scored.

Not disclosed on the listing.

Developer

Help Scout

Apps in the dataset:
1
Address:
131 Tremont Street, 3rd Floor, Boston, MA, 02111, US
Support email domain:
helpscout.com
English support:
yes
Resources:
Privacy policy, FAQ, Tutorial, App Documentation, demo store

Similar apps

Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.

From the Shopify listingDeveloper claims, shown verbatim and collapsed. 45 words.Show
  • Collaborate on email, live chat, and social requests in one organized Inbox
  • Help more customers in less time with AI tools
  • Answer FAQs instantly with powerful self-service options
  • Edit, duplicate, cancel, and refund orders directly in Help Scout

Deliver the personal touch at scale

Turn one-time shoppers into repeat customers with Help Scout’s customer support platform. With every conversation—plus order details and history—in one place, you can resolve requests without constantly switching tabs. Create an account to get up and running in minutes!

Questions and comments

Questions people ask about Help Scout, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.

Ask a question or share what worked for your store

Read by a person before it appears. One link at most, no HTML.

Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.

19 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.