Shopify app
NewTicketON — AI & Live Chat
Live chat & helpdesk with an AI agent that acts...
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- TicketON
- Launched
- July 9, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English, Russian, Ukrainian, Portuguese (Portugal), Spanish, French, German
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.62
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$19/month
band: $10 to $29 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 1 agent seat, 1 store; 50 AI conversations/month; Telegram & Shopify channels; AI knowledge base & draft replies; Audio/video calls, CSAT & contacts |
| Launch | $19/month | $190/year | 14 days | none stated | 3 seats · 100 AI conversations/month; Website live-chat widget; Shopify customer data in the inbox; AI discount & add-to-cart actions; Sales & AI analytics, live visitors |
| Growth | $39/month | $390/year | none | none stated | 10 seats · 3 stores · 200 AI conversatio; Advanced AI model + custom AI persona; Full copilot + auto AI actions (refunds,; All analytics, custom roles, audit log,; Channel webhooks & screen sharing |
| Scale | $99/month | $990/year | none | none stated | 50 seats · 10 stores · 500 AI conversati; Max AI model + unlimited triggers; AI auto-refunds & order fulfillment; White label branding; 1-year ticket history |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Voice support
- Video calls
- Social media
- File upload
- Multi-language
- Real-time translation
- Push notifications
- Behavior tracking
- Agent analytics
- Encryption
- Customer insights
Automated responses
- Cart recovery
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Cross-sell
- Upsell
- Surveys
- Send transcript
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Agent avatar
Channels
- Live chat
- Chatbot
- Social media
- Self-service
- Help center
- Contact form
- FAQs
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Rule-based triggers
- Escalation
- Tagging
- Order tracking
- Customer notifications
- Feedback surveys
- Multi-language
- Multi-store
- Analytics
- Reports
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts
- Edit customers: Customer data
- View products: Products, collections
- Edit orders: Merchant managed fulfillment, all order history for the last 60 days, draft orders
- Edit discounts: Discount codes and promotions
Developer
TicketON
- Apps in the dataset:
- 1
- Address:
- Maitland, FL, US
- Website:
- not stated
- Support email domain:
- ticketon.io
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
Re:amaze AI Helpdesk & Chat
4.4(181) · shares 83% of feature handles
bitChat AI Chatbot & Live Chat
5.0(13) · shares 83% of feature handles
Desku: Leading AI Chatbot
4.5(2) · shares 82% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 93 words.Show
- Live chat & AI: Answer shoppers and handle orders, refunds, and discounts
- Inbox & team: Manage web, Telegram, and Shopify chats in one shared inbox
- Voice & video calls: Talk to customers with screen sharing inside the chat
- Help center: Let customers find answers on their own with FAQs and articles
- Mobile app: Manage your inbox and take calls from anywhere, anytime
AI live chat & helpdesk. It answers shoppers and handles orders, refunds and discounts in chat
TicketON adds an AI live chat widget to your store. The AI chatbot answers product and order questions, checks order status, recommends products, and can create discounts, cancel or refund orders, and update shipping addresses in the chat. When a shopper needs a person, the conversation hands off to your team. You manage web, Telegram, email, and Shopify chats in one helpdesk inbox, with a knowledge base, saved replies, voice and video calls, business hours, and analytics.
Questions and comments
Questions people ask about TicketON — AI & Live Chat, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.