Shopify app
NewSteps AI: AI Chatbot & Agent
One AI agent for sales, support, recovery and follow-up
- Rating on Shopify
- 5.0(1)
- Reviews
- 1
- Developer
- Steps AI
- Launched
- March 12, 2026
- Pricing
- From $27/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.71
category median 4.70
Reviews in the last 180 days
1
from the 1 reviews on the listing page
1 and 2 star share
0%
0 of 1
Starting price
$27/month
band: $10 to $29 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Starter | $27/month | $264/year | 14 days | none stated | 500 AI credits/month; Product guidance + add to cart; Live Shopify order tracking; Cart recovery + store workflows; Instagram + WhatsApp automation; Unified inbox + human handoff; Leads, tickets + CRM; 20+ integrations |
| Growth | $76/month | $732/year | 14 days | none stated | Everything in Starter; 2,000 AI credits/month; 100MB knowledge storage; 100 web crawls/month; Priority support; + more |
| Scale | $207/month | $1980/year | 14 days | none stated | Everything in Growth; 7,500 AI credits/month; 500MB knowledge storage; 250 web crawls/month; Dedicated account manager; + more |
Rating distribution
1 ratings on the listing when last refreshed.
- 5 stars1(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 1 most recent of 1 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsAug 24, 2026Monrow ShoesIndiaAbout 1 month using the app
"This is an excellent app. Great features, helps you automate your entire customer care team. The team is very helpful too. Any support you need ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Social media
- File upload
- Multi-language
- Real-time translation
- Behavior tracking
- Agent analytics
- Encryption
- Customer insights
Automated responses
- Cart recovery
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Review requests
- Order updates
- Upsell
Customization
- Color and font
- Emojis and stickers
- Chat window
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Google Drive 96 apps
- Hubspot 136 apps
- Instagram 470 apps
- Klaviyo 1144 apps
- WhatsApp 434 apps
- Zendesk 120 apps
Shopify surfaces: Checkout, Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts, store analytics
- View customers: Browsing behavior, customer data
- View products: Inventory, product feeds, product listings, products, collections
- Edit orders: Assigned fulfillment, draft orders, order fulfillments, all order history for the last 60 days, third-party fulfillment
- Edit discounts: Discount codes and promotions
- Edit store analytics: Web pixels
- View other data: Custom fulfillment services
Developer
Steps AI
- Apps in the dataset:
- 1
- Address:
- York, ON, CA
- Website:
- stepsai.co
- Support email domain:
- stepsai.ca
- English support:
- yes
- Resources:
- Privacy policy, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
Thareja ‑ Magic Agent AI Chat
5.0(2) · shares 84% of feature handles
Ansa: AI Chatbot & Live Chat
5.0(6) · shares 83% of feature handles
Merx ‑ WhatsApp Commerce
5.0(2) · shares 78% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 86 words.Show
- Recommend products, compare options and add products to cart in chat
- Check live Shopify orders and stock to give customers current answers
- Recover carts and automate Shopify follow-ups with ready-made workflows
- Trigger Instagram DMs from set keywords and handle WhatsApp broadcast replies
- Run web, WhatsApp, Instagram and Messenger in one inbox with human handoff
Help shoppers choose what to buy, track orders, and bring abandoned carts back.
Steps AI is an AI sales and support agent for Shopify stores. It answers product questions, recommends products, checks live orders, and recovers abandoned carts. The same agent works on your website, WhatsApp, Instagram, and Messenger. Trigger Instagram DMs from set comment or story-reply keywords, run WhatsApp broadcasts and Shopify workflows, and let the agent handle replies. Capture leads, create tickets, and hand chats to your team with full context. No code required.
Questions and comments
Questions people ask about Steps AI: AI Chatbot & Agent, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
1 review counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.