Shopify app
EmergingSmartreply AI Customer Service
Answer customers faster & drive growth for your brand with...
- Rating on Shopify
- 4.7(9)
- Reviews
- 9
- Developer
- InCharge
- Launched
- March 20, 2024
- Pricing
- From $49/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.64
category median 4.63
Reviews in the last 180 days
2
from the 3 reviews on the listing page
1 and 2 star share
11%
1 of 9
Starting price
$49/month
band: $30 to $99 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Starter | $49/month | $469/year | 14 days | $0.164 per additional credit | 300 Credits; Auto AI Message; Auto AI Comment DM/Reply; Hide Comments; Build DM Subscribers/Campaigns; Whatsapp Marketing; Sync Products; 1 User |
| Basic | $149/month | $1249/year | 14 days | $0.08 per additional credit | 1250 Credits; Auto AI Message; Auto AI Comment DM/Reply; Hide Comments; Build DM Subscribers/Campaigns; Whatsapp Marketing; Sync Products; 1 User |
| Advertiser | $299/month | $2499/year | 14 days | $0.025 per additional credit | 10k Credits; Auto AI Message; Auto AI Comment DM/Reply; Hide Comments; Build DM Subscribers/Campaigns; Whatsapp; Sync Products |
Rating distribution
9 ratings on the listing when last refreshed.
- 5 stars8(89%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars1(11%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsMay 21, 2026NovaHairUnited StatesOver 1 year using the app
"Before using SmartReply, our team had to dedicate specific staff to spend a massive amount of time dealing with all social media comments every day. ..."
5 starsMay 7, 2026Tasty GainsUnited States27 days using the app
"My current structure was the typical huge team of a customer service team. Smart Reply helped immensely when it comes to comment management & overall ..."
5 starsMar 12, 2026Attain CosmeticsUnited States1 day using the app
"SmartReply has been a game changer for our business. We were specifically looking for an AI auto responder for social media that could be deeply ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Live chat
- Chatbot
- Social media
- FAQs
Workflow automation
- Auto-reply
- AI responses
- Unified inbox
- Auto-assign
- Escalation
- Spam detection
- Order tracking
- Customer notifications
- Multi-language
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- Social media
- File upload
- Multi-language
- Real-time translation
- Push notifications
- Behavior tracking
- Agent analytics
- Customer insights
Automated responses
- Discounts
- FAQs
- Product recommendations
- Quick replies
- Shipping alerts
- Order updates
- Cross-sell
- Upsell
Customization
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Agent avatar
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Facebook 302 apps
- Instagram 359 apps
- TikTok 260 apps
- TikTok Shop 67 apps
- WhatsApp 319 apps
- YouTube 110 apps
Shopify surfaces: Checkout
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
InCharge
- Apps in the dataset:
- 1
- Address:
- CHICAGO, IL, US
- Website:
- smartreply.io
- Support email domain:
- smartreply.io
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 60 words.Show
- Use AI to reply to comments and dms giving dynamic product recommendations
- Send out Facebook/Whatsapp message campaigns with automatic conversations
- Auto DM everyone who comments to drive revenue
- Ai comment hiding for negative comments on your Facebook or Instagram ads/posts
- Outbound Commenting: Automatically reply with AI, organic sales & brand growth
SmartReply AI communicates with customers on autopilot across Social Media, chat, and email.
Automate responding to messages, comments, emails on your website chatbot, social media & more. Improve CPM with AI comment hiding. Auto dm everyone who comments, engage customers, with a fully automatic AI Brand Agent. Answer questions, to drive growth. Send product recommendations, discount codes to potential customers.
Questions and comments
Questions people ask about Smartreply AI Customer Service, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
9 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.