Shopify app
NewSDesk
Simple helpdesk & CRM for solo founders and small stores
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- SDesk
- Launched
- May 6, 2026
- Pricing
- Free plan available
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.72
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$9/month
band: Under $10
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 20 tickets a month; Free forever; 2 team members; Custom domain; Email and contact form support |
| Starter | $9/month | $76/year | none | none stated | 100 tickets per month; 2 team members; Email and contact form support; Customer and order linking; Fulfilment Scanner; Email forwarding setup; Auto-reply configuration; AI Copilot for draft replies |
| Growth | $19/month | $159/year | none | none stated | Unlimited tickets; Unlimited team members; AI Copilot for draft replies; Auto-assignment rules; Custom email templates; Analytics dashboard; Fulfilment Scanner |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Contact form
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Tagging
- Customer notifications
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, custom data
- Edit customers: Customer data
- View products: Products, collections
- Edit orders: All order history for the last 60 days, returns, draft orders
- Edit custom data: Metaobject definitions, metaobjects
Developer
SDesk
- Apps in the dataset:
- 1
- Address:
- London, ENG, GB
- Website:
- twentynineeleven.co.uk
- Support email domain:
- sdesk.app
- English support:
- yes
- Resources:
- Privacy policy, FAQ, App Documentation, changelog
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
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Remora
No ratings yet · shares 64% of feature handles
Demfilz Support Tickets
No ratings yet · shares 60% of feature handles
HelpEcho ‑ HelpDesk & AI Chat
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 91 words.Show
- Unified inbox - One inbox for every email and contact form — inside your admin
- Order linking - Every ticket linked to the customer's order automatically
- Returns & CRM inbox - Track every return, ticket, and customer interaction
- AI Copilot - AI-drafted replies so you respond faster without losing your voice
- Custom support domain - Use your own branded domain for customer support forms
The calm, simple helpdesk built for solo founders and small stores. Set up in 2 minutes.
Running a Shopify store solo is hard enough. SDesk keeps your customer support simple, organised, and under control — without the complexity of tools built for 50-person teams.
Every email and contact form submission becomes a ticket, automatically linked to the customer's order and profile. No tab switching. No chasing Gmail threads. Just a clear inbox that lives inside your Shopify admin.
Set up in under 2 minutes. Start free — no credit card required.
Questions and comments
Questions people ask about SDesk, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.