Shopify app
NewRemora
AI native customer service built for merchants
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Switch Research
- Launched
- May 4, 2026
- Pricing
- Free plan available
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.72
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$29/month
band: $10 to $29
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | Unlimited tickets; AI classification; 50 AI draft replies; Shopify integration; Email integration; CSAT surveys; Analytics dashboard |
| Starter | $29/month | $290/year | none | none stated | Everything in Free; 500 AI draft replies; Email support |
| Pro | $79/month | $790/year | none | none stated | Everything in Free; 3000 AI draft replies; Priority support |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Contact form
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Escalation
- Tagging
- Feedback surveys
- Analytics
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts, Shopify admin
- Edit customers: Customer data
- View products: Inventory, products, collections
- Edit orders: Draft orders, order fulfillments, merchant managed fulfillment, order edits, all order history, returns, shipping information
- Edit discounts: Discount codes and promotions
- View Shopify admin: Legal policies
- View other data: Locations
Developer
Switch Research
- Apps in the dataset:
- 1
- Address:
- Kelowna, BC, CA
- Website:
- not stated
- Support email domain:
- switchresearch.org
- English support:
- yes
- Resources:
- Privacy policy, App Documentation
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
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Gorgias: AI Helpdesk & Chat
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SDesk
No ratings yet · shares 64% of feature handles
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 83 words.Show
- Unified inbox with full Shopify order, customer, and tracking context
- AI ticket classification and draft replies with human-in-the-loop approval
- Process refunds, cancellations, and discounts without leaving the inbox
AI-native helpdesk for merchants. Manage support tickets with smart drafts and full order context.
Remora brings your Shopify data into every support conversation. Agents see order history, tracking info, and customer details alongside each ticket. AI classifies incoming tickets and drafts replies for agent review. Nothing sends without approval. Process refunds, cancellations, and discount codes from the inbox. Supports email submitted tickets in a unified inbox with real-time updates, team assignments, internal notes, collision detection, macros, and a knowledge base with CSAT surveys.
Questions and comments
Questions people ask about Remora, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.