Shopify app
NewLuv Contact Form & Reply
Answer every contact form message instantly from one inbox
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Customer Luv
- Launched
- July 16, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.72
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$4/month
band: Under $10 · 30-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | Contact form with direct capture; Instant branded auto-reply; Support inbox with order context; 50 messages/mo — built for new stores |
| Starter | $4/month | $40/year | 30 days | none stated | 1,000 messages a month; Most stores never need more; Everything in Free |
| Pro | $9/month | $90/year | 30 days | none stated | Unlimited messages; Everything in Free and Starter; Priority support from the founders; Mail is never lost at any limit |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Contact form
Workflow automation
- Auto-reply
- Response templates
- AI summaries
- Escalation
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View store data
Customers, orders
- View customers: Customer data
- View orders: All order history for the last 60 days
Developer
Customer Luv
- Apps in the dataset:
- 4
- Address:
- 1601 North Sepulveda Boulevard, #584, Manhattan Beach, CA, 90266, US
- Website:
- customerluv.app
- Support email domain:
- customerluv.app
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial, App Documentation, changelog, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
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Remora
No ratings yet · shares 64% of feature handles
CS Shield: Form Protection
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SDesk
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 95 words.Show
- Contact form that captures every message, nothing lost to spam filters
- Inbox with order history and lifetime value beside every message
- Instant editable auto-reply sent from your own sender name
- AI summary of any folder shows what customers are really asking
- Run it from Claude or ChatGPT: tune replies and read your inbox by chat
Replace your contact form, auto-reply instantly, and manage every message in one inbox.
Luv Contact Form & Reply replaces your theme's contact form and captures every submission directly, so messages can't be lost to spam filters. Each one lands in an inbox in your Shopify admin with the customer's order history and lifetime value beside it. An editable auto-reply answers customers instantly from your own sender name, with no email setup needed. File messages into folders, summarize any folder with AI, and set working hours so repeat writers get one warm note while you're away.
Questions and comments
Questions people ask about Luv Contact Form & Reply, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.