Shopify app
NewCustomer Support AI Chat by SR
Customizable AI chat that adapts to each store’s needs.
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Lemuel Torrefiel
- Launched
- December 23, 2025
- Pricing
- From $10
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.72
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$10/month
band: $10 to $29
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Starter Plan | $10/month | $110/year | none | none stated | 100 AI conversations/month; All included in the Free trial; Better Priority Support; Custom solutions and integrations |
| Small Pack | $15 one-time charge | not offered | none | none stated | Top up 50 AI Conversations; Consumes monthly limits first |
| Growth Plan | $30/month | $320/year | none | none stated | 500 AI conversations/month; All included in the Starter Plan; High Priority Support; Custom Solutions and Integrations |
| Pro Plan | $60/month | $600/year | none | none stated | 2,000 AI conversations/month; All included in the Growth Plan; Highest Priority Support; Custom solutions and integrations |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Live chat
- Chatbot
- Contact form
Workflow automation
- Auto-reply
- AI responses
- AI summaries
- Ticketing
- Escalation
- Customer notifications
- Feedback surveys
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, Online Store
- View customers: Customer data
- View products: Products, collections
- View orders: All order history for the last 60 days
- Edit Online Store: Online Store script tags
Developer
Lemuel Torrefiel
- Apps in the dataset:
- 1
- Address:
- 1373 Mendoza Subdivision, Tiwala Street, Borol 1st, Balagtas, PH-BUL, 3016, PH
- Website:
- my-portfolio.supportrules.com
- Support email domain:
- supportrules.com
- English support:
- yes
- Resources:
- Privacy policy, Tutorial, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
TripodChat
No ratings yet · shares 64% of feature handles
Chililabs: AI Customer Support
4.6(5) · shares 59% of feature handles
Arxos
5.0(1) · shares 57% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 63 words.Show
- Chat Widget
- AI Powered Responses
- Custom Ticketing System for Escalation of Important Customer Issues
Build intelligent support AIs that understand your products, follow your rules, and escalate issues.
SupportRules gives Shopify stores an AI-powered chat widget that answers customer questions, handles FAQs, and boosts conversions automatically. Merchants can create custom AI rules, customize the widget, and offer 24/7 support without hiring staff. It saves time, reduces repetitive inquiries, and improves the shopping experience with instant, intelligent responses.
Questions and comments
Questions people ask about Customer Support AI Chat by SR, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.