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Chililabs: AI Customer Support

Name: Chililabs: AI Customer Support
Price: 29 USD
Rating: 4.6 (5 reviews)
Author: PETRAY PRIVATE LIMITED

Amazon style customer support for e-commerce merchants.

Rating on Shopify: 4.6(5)
Reviews: 5
Developer: PETRAY PRIVATE LIMITED
Launched: July 21, 2026
Pricing: From $29/month. Free trial available.
Languages: English

View on the Shopify App Store

The facts

Every value below is read from the listing or computed by the published formula. Nothing is a verdict.

Rank in Helpdesk

#55 of 264

See the ranked table

Bayesian rating

4.71

category median 4.72

Reviews in the last 180 days

from the 3 reviews on the listing page

1 and 2 star share

0 of 5

Starting price

$29/month

band: $10 to $29 · 15-day trial

Pricing plans as listed on Shopify

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Plan	Price	Billed yearly	Trial	Usage fee	Included
Starter	$29/month	not offered	15 days	none stated	Upto 250 tickets; Custom support domain; Connect multiple support inboxes; Team shift scheduling; Smart ticket assignment
Growth	$59/month	not offered	15 days	none stated	Upto 1000 tickets; Everything in Starter; AI-powered draft replies; AI replies trained on store policies
Pro	$99/month	not offered	15 days	After 2500 tickets get exhausted, Additional $6 charge per 100 tickets.	Upto 2500 tickets; Usage based pricing over 2500 tickets; Everything in Growth; Priority support setup

Rating distribution

5 ratings on the listing when last refreshed.

5 stars3(60%)
4 stars2(40%)
3 stars0(0%)
2 stars0(0%)
1 star0(0%)

Latest reviews

The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.

5 starsAug 4, 2026SEOULSKINIndia4 days using the app
"Support feels much more organized We were looking for a simpler way for customers to raise support requests, and the Amazon-style issue flow has worked ..."
Developer replied. Read on Shopify
4 starsAug 4, 2026UrbanYogIndia7 days using the app
"We were spending too much time answering the same order status and shipping questions every day. Chililabs helps us handle those much faster, which lets ..."
Developer replied. Read on Shopify
5 starsAug 4, 2026UrbanGabru | A GlobalBees BrandIndia4 days using the app
"Exactly what our support team needed for Customer Experience Customers don't have to wonder where to reach us anymore. The support flow is straightforward, and ..."
Read on Shopify

Screenshots

5 of 6 listing screenshots, composed as review cards. Captions are the developer's own.

1 of 5: Support Screen
2 of 5: Issues Tree
3 of 5: Single entry point
4 of 5: Ai draft Replies
5 of 5: Quick Help at ease

Features Shopify lists for this app

Feature handles from the listing, grouped as Shopify groups them.

Channels

Email
Chatbot
Contact form
FAQs

Workflow automation

Auto-reply
AI responses
AI summaries
Ticketing
Unified inbox
Auto-assign
Escalation
Order tracking
Customer notifications
Feedback surveys
Multi-store
Analytics

Works with

Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.

Shopify surfaces: Checkout, Customer accounts

Data access

As disclosed on the listing. Never scored.

View customer data

Sensitive data, device and activity data

Sensitive data: Name, email address, phone number, physical address
Device and activity data: Geolocation, IP address, browser and operating system

View staff and contributor data

Store owner, blog contributors

Store owner: Name, email address, phone number, physical address
Blog contributors: Email address, IP address, browser and operating system

View and edit store data

Customers, products, orders, Online Store, Shopify admin

Edit customers: Customer data
View products: Products, collections
Edit orders: Merchant managed fulfillment, all order history, returns
Edit Online Store: Online Store pages
View Shopify admin: Legal policies
Edit other data: Locations, Online Store navigation

Developer

PETRAY PRIVATE LIMITED

Apps in the dataset:: 1
Address:: megapolis Mystic F.no B1105, Hinjewadi phase 3, pune, MH, 411057, IN
Website:: not stated
Support email domain:: chililabs.ai
English support:: yes
Resources:: Privacy policy, demo store

Similar apps

Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.

From the Shopify listingDeveloper claims, shown verbatim and collapsed. 63 words.Show

AI-powered ticket management for customer emails and support requests
Smart ticket routing, assignment, and team collaboration workflows
Support analytics and performance tracking from a unified dashboard
Guided issue tree for accurate ticket routing

Manage customer support from one AI-powered workspace built for growing e-commerce brands.

Chili Labs Support helps Shopify merchants manage customer support from a single platform. Manage every customer support request from one AI-powered workspace. Guide customers through structured issue flows, automatically organize tickets, generate AI-assisted replies, assign requests to your team, and resolve issues faster—all from a single dashboard built for Shopify merchants.

Questions and comments

Questions people ask about Chililabs: AI Customer Support, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.

Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.

5 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.